IT Manager (JB4907)
Tzaneen, Limpopo
R50 000 to R55 000.00 a month CTC
Permanent

A leading kitchenware company is seeking an innovative IT Manager to drive their technology operations. Specializing in appliances designed to enhance the cooking experience, they combine functionality and style to deliver exceptional value. Known for their commitment to customer satisfaction, they offer perks like free delivery, hassle-free returns, and comprehensive warranties. The IT Manager will oversee seamless network operations, effective CRM and ERP system management, and robust data security measures to support the company’s growth

Minimum Requirements:
National Diploma in Information Technology or equivalent certification, along with A+, N+, and Microsoft Certifications
5–10 years of IT Management experience and a minimum of 8 years of hands-on experience in computer hardware, software, networks (installation and administration), troubleshooting, and security protocols
Proficiency in managing Microsoft Windows and Server Operating Systems, Active Directory, Terminal Services, IIS, Web Services, and email/internet programs
Expertise in database management, including structure, data access, and extraction, with experience in Sage 300 (Accpac) and Sage CRM (front-end and back-end)
Skills in SSRS Report Writing, WMS (Warehouse Management System) integration, API integration, and basic debugging with Java or Angular JS
Strong leadership and supervisory capabilities, with proven experience in team building and effective decision-making
Advanced communication skills, both verbal and written, coupled with solid presentation and listening abilities
Excellent time management, organizational, and stress-handling skills, ensuring efficiency in a high-pressure environment
Demonstrates honesty, trustworthiness, respectfulness, and cultural sensitivity while maintaining flexibility to adapt to dynamic business needs

Duties and Responsibilities:
Oversee and evaluate information systems, electronic data processing, and telecommunications systems
Develop and implement policies and procedures for data processing, system operations, and user access
Plan, manage, and control IT budgets and expenditures
Hire, supervise, and manage IT personnel and contractors for systems design, development, and administration
Troubleshoot and resolve hardware, software, and network communication issues
Stay updated on hardware, software, and system functionality to ensure optimal operations
Manage network access, user accounts, and system security, including enforcing password protocols and managing firewalls
Provide training and support to users on technology systems, including one-on-one assistance as needed
Maintain accurate inventory records for hardware, software, and resources
Ensure proper configuration, functionality, and maintenance of backup solutions to prevent data loss
Implement and test disaster recovery plans regularly to ensure data integrity
Oversee the management of essential company software, including CRM and ERP systems such as Sage 300 (Accpac) and Sage CRM
Coordinate communication between developers, project managers, and end users for efficient system functionality
Provide first-line support, escalate complex issues to developers, and ensure test, development, and live environments are accessible
Manage workstations, hardware installations, updates, and software functionality
Monitor and recommend improvements for the company’s information and communication technologies
Perform regular backups, particularly before major updates or changes, and log repairs and maintenance needs
Make recommendations for sourcing and purchasing new technology resources
Perform additional IT-related duties as required