We are seeking a highly skilled and detail-oriented individual to join our team as a WMS
(Warehouse Management System) Administrator. As a WMS Administrator, you will be
responsible for the maintenance and support of our Warehouse Management System to
ensure efficient and effective operations. You will collaborate closely with various
stakeholders, including warehouse staff, IT teams, and management, to optimise the
functionality and performance of the WMS. The ideal candidate should possess strong
technical knowledge, excellent problem-solving skills, and the ability to work in a fast-paced
and dynamic environment.

Responsibilities include:
● Monitor the WMS system’s overall performance, including user access, system and
location configurations, item master, and database administration.
● Collaborate with cross-functional teams to understand business processes, identify
system improvements, and ensure adherence to best practices.
● Provide technical support to end-users, addressing system issues, troubleshooting
errors, and optimising system performance.
● Conduct regular system audits and quality checks to ensure data integrity and
system accuracy.
● Monitor system performance and reports; analyse data to identify trends, areas of
improvement, and opportunities for system optimization.
● Stay updated with industry trends and advancements in WMS technology, making
recommendations for system enhancements and upgrades.
● Participate in the development and execution of testing plans for system upgrades,
patches, and new functionalities.
● Maintain documentation of system configurations, processes, and procedures for
reference and training purposes.
● Collaborate with IT teams to ensure data security, system backups, disaster recovery
plans, and compliance.
● Assist with operational processes, including but not limited to order processing,
picking, shipping, and cycle counting.

Minimum Qualifications:
● Relevant tertiary qualification.
● 2-3 years of experience in technical support.
● Ability to proactively manage user health and identify user issues and needs.
● Strong troubleshooting skills with the ability to understand problems, use various
technical tools to identify the root causes, and execute resolutions.
● Ability to prioritize and execute tasks effectively in high-pressure environments.
● Excellent communication skills, both written and verbal.