Responsibilities

1. Diagnostic and Repair

• Hardware Diagnostics: Identify issues in laptop hardware, including motherboards, CPUs, RAM, SSD/HDDs, displays, and power supplies.
• Software Troubleshooting: Resolve software-related problems such as boot failures, system errors, and malware infections.
• Component Replacement: Perform repairs such as screen replacements, battery replacements, keyboard repairs, and fan cleanings.
• Upgrades: Install and configure new components like RAM, SSDs, or GPUs for improved performance.
• Testing and Validation: Verify that all repairs and installations function correctly before returning devices to customers.

2. Customer Support

• Communicate effectively with customers to understand the problem and explain solutions.
• Provide estimates for repair costs and timelines.
• Deliver post-repair explanations and recommendations for system maintenance.

3. Inventory and Tool Management

• Maintain an organized inventory of spare parts and tools.
• Notify management when inventory is low or tools require replacement.

4. Documentation

• Keep detailed records of repairs, including diagnostics performed, parts replaced, and time spent.
• Update ticketing systems with repair statuses and customer interactions.

5. Quality Assurance

• Ensure repairs are conducted to the highest standards and meet safety requirements.
• Keep up-to-date with the latest repair techniques, hardware trends, and security updates.

Skills and Qualifications

• Technical Proficiency: Expertise in laptop repair, both hardware and software.
• Diagnostic Tools: Ability to use diagnostic tools and software like multimeters, POST cards, or specialized utilities.
• Problem-Solving: Logical approach to troubleshooting and identifying root causes.
• Communication: Clear communication skills for customer interaction and team collaboration.
• Time Management: Efficient in handling multiple repair tasks simultaneously.
• Experience with Apple and PC systems.
• Familiarity with Linux, Windows, and MacOS troubleshooting.
• Networking knowledge, including Wi-Fi and Ethernet diagnostics.
• Degree/Diploma in Computer Science, IT, or related fields (preferred).
• Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar.
• At least 2 years of experience in IT repair roles.