Job Summary:

The Occupational Health Clinic Manager is responsible to plan, monitor, coordinate and oversee the Occupational Health Services clinic, including the management of health and safety programmes for the Group and client organizations.

Job Requirements

Build mutually beneficial relationships with doctors and other professionals in terms of meeting the needs of patients and enhancing patient care.

Inform and educate clients, patients and other clinic users about the Group’s complaints procedure and “The Voice” patient experience platform.

Implement processes which build customer service delivery excellence and encourage others to provide exceptional service.

Participate in multi-disciplinary team meetings, review, discuss and co-ordinate best approach to overall patient care.

Routinely inspect the clinic to ensure compliance with protocols, security, safe patient environment, policies, procedures and the Group’s patient care standards.

Collaborate with the Nursing fraternity within the Group to identify and implement actions to improve service quality and problem resolution within the unit.

Report, analyse and manage customer relations in the Clinic including feedback on patient experience and satisfaction and implement improvement opportunities.

Provide awareness and education on matters related to Occupational Health, e.g., legislation, health hazards / risk control, safety and health Monitor costs or expenses within the approved budget to achieve cost efficiencies and reduce waste.

Compile and report on operational information to feed into management decisions and support the Clinic’s goals.

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