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Orders Adminstrator

Apply before Dec 13 2024 | 14 Days left

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Vacancy Details

Employer: West Coast Personnel

A global brand distributor for home sports gym equipment, is looking for a dynamic Orders Administrator based in Kenilworth, Cape Town.
The ideal candidate MUST have working experience in running Shopify and Takealot Marketplace portals!
 
Other systems knowledge in Dear Systems, Xero Accounting and PrimeTime couriers or similar required. 
  
This person will work closely with other members of the warehouse & sales team to ensure that the company's KPIs are met, and each and every customer is impressed. 
  
Requirements: 
  • Minimum 2 years of working experience in administration. 
  • Familiarity with shipping & courier logistics and terminology and processes. 
  • Strong understanding of systems & stock with processing of orders. 
  • Excellent analytical and problem-solving skills 
  • Excellent communication and interpersonal skills 
  • Strong project management skills 
  • Accurate data entry skills and attention to detail. 
  • Excellent written and verbal communication skills 
  • Experience working with an accounting software package. 
  • Experience in running Shopify and Takealot Marketplace portal is essential! 
  • Other systems knowledge in Dear Systems, Xero Accounting and PrimeTime couriers an advantage. 
  • Proven warehouse experience.
  
Responsibilities: 
  • Ensure all customer orders are processed and ready for the warehouse team to pack and leave on time. 
  • Oversee all sales orders are processed correctly across all sales channels & marketplaces. 
  • Work across our company & sales channel systems.  
  • Process the marketplace orders - Takealot & Makro which includes all paperwork required. 
  • Process the eCommerce orders daily - ensuring the warehouse team can pack and ship timeously. 
  • Oversee and manage logistics with couriers utilised to transport products to customers.   
  • Produce reports and statistics regularly (IN/OUT status report, dead stock report etc). 
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary. 
  • Check inventory records to determine availability of requested merchandise. 
  • Receive and respond to customer queries if needed. 
  • Prepare invoice & shipping documents. 
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing. 
  • Filing of all documents required from fulfilling orders. 
  • Inspect outgoing orders for compliance with customers' specifications & satisfaction. 
  • Adjust inventory records to reflect product movement. 
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays if required. 
  • Provide weekly and monthly reports as required for the smooth running of the business. 
  • Provide constant feedback and updates on aspects relating to sales reporting. 
  • Monitor customer feedback via the various tools and take immediate action as required. 
  • Provide weekly & monthly overview reports with insights on customer order KPIs. 
  • Attend operational daily Standup meetings.
Application process:  Interested candidates who meet the above requirements are encouraged to submit their detailed CV's, cover letter, qualifications, clear copy of valid driver's license, professional head and shoulder photo and contactable references. 
We thank all applicants for your interest, however if you are not contacted within 2 weeks then consider your application unsuccessful.
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About West Coast Personnel

Staff recruitment specialists at all levels: Permanent Placements, Temps, Contract Personnel and CV Services. 

What services do we offer? Successful recruitment and selection processes Personality profiling Professional CV preparation for Jobseekers Verification of qualifications, employment history and all relevant details. Reference checks according to competencies. Suitability for position. West Coast Personnel Permanent Placements Having an impressive database of approved candidates, we search the marketplace to find you the best candidate.  Our personalized service means that we actually sit down to find out what precisely you need, and through proven processes, ensure that the right person is chosen for the job.  Filling your gaps! West Coast Personnel Temps Our Temps are the perfect staffing solution. Clients hire professional skills per hour and have access to flexible, no-fuss employees at competitive rates; we take care of the complete payroll administration and offer negotiable Temp to Perm Placement fees.

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