Job Title: Operations Manager
Company: Omni Tell Technology (Pty) Ltd
Sector: ICT
Location: Onsite
Omni Tell is part of the White Pearl Technology Group. Working with us offers a unique opportunity to be part of a global organisation that is at the forefront of digital transformation within the ICT sector.
Purpose of role:
We are seeking an experienced Operations Manager to ensure high-quality service delivery solutions to our customers within the public and private sectors. The ideal candidate will be responsible for managing day-to-day operations, maintaining existing relationships with customers, partners and vendors, reporting to the Managing Director. 
 
Key Responsibilities:

Operations Management: Oversee the daily operations of the company, working with executives (Project Managers, Consultants, Admin, Finance etc) to ensure business operations are not disrupted.
Service Delivery Solutions: Develop and implement service delivery strategies to meet customer needs and exceed their expectations.
Project Management: Lead service delivery projects from inception to completion, ensuring they are delivered on time, within budget, and to the highest quality standards.
Customer Engagement: Work closely with customers to understand their requirements and provide tailored solutions that align with their business objectives.
Manage Relationships: Maintain and strengthen relationships with customers, partners, and vendors.
Leadership: Manage and mentor team, providing guidance, training, and support to ensure high performance and professional growth.
Performance Evaluations: Conduct staff performance evaluations and salary reviews.
Recruitment: Champion the recruitment of new staff to build a strong team.
Tender Management: Oversee the tender response team to ensure timely and competitive submissions.
Budget Support: Assist the Managing Director with budget preparation and execution.