Main purpose of the job:

The incumbent will be responsible to manage assigned unit in accordance with sector strategy, contract specifications and statutory Regulations as well as ensure overall efficient and effective management of the unit to provide a great quality Foodservice. The incumbent needs to be flexible in terms of hours worked as the unit has a high demand for functions and shifts will be aligned accordingly to accommodate this.

Desirable education and experience:

•  Relevant Tertiary qualification in hospitality or the relevant experience in the industry
• At least 7 years’ experience in the same or similar position
• Senior Management experience within the catering sector would be advantageous
• Strong financial acumen
• Experience in highly commercial and sensitive markets
• Experience of working within budget guidelines to deliver results
• Experience in costing, budgets, forecasts and invoicing is advantageous
• Proven experience in managing successful teams in a unionised environment
• Driver’s License and own transport necessary

Knowledge, skills and competencies:

• Excellent knowledge of the catering environment ranging from fine dining to day to day staff dining
• Excellent knowledge of Health and Safety policies and processes relevant to the catering industry
• Must be able to work in a unionised environment
• Good knowledge of South African and Industry specific Labour Laws
• Excellent customer services skills-customer centric
• Excellent communication skills to deal with senior clients
• Results orientation-must be able to analyse financial information pertaining to the unit
• Driven, self-motivated individual who has the ability to work with little supervision
• Problem solving skills and ability to think on their feet
• Strong negotiation Skills

Key areas of responsibility:

• Manage daily operational issues relevant to the business
• Manage diverse team
• To ensure that the facility adheres to all requirements in line with statutory Health, Safety and Environmental policies
• Manage the catering service facility optimally in order to surpass client and customer expectations
• Attend all relevant meetings with client and management team and ensure communication to relevant parties
• Ensure staff is adequately trained and adhere to Empact and client processes and procedures
• Manage and monitor service level agreements and continuously strive to improve service offering

By applying for a role within Empact Group (Proprietary) Limited, all Personal Information which you provide to the Company will be held and/ or stored securely for the purpose of recruitment. Your Personal Information will be stored electronically in a database. Where appropriate, some information may be retained in hard copy. In either event, storage will be secure and audited regularly regarding the safety and the security of the information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPI”).