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CUSTOMER CARE SPECIALIST

Roodepoort
Salary: Market Related
Job Type: Permanent
Sectors: Admin Call Centre Security
Reference: 2234169

Apply before Jan 14 2025 | 28 Days left

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Vacancy Details

Employer: EC Security

We are seeking a dedicated Customer Care Specialist to join our team. This position plays a vital role in ensuring client satisfaction and maintaining a healthy relationship with our customers. A successful candidate will be responsible for reaching out to clients, conducting courtesy calls, and resolving any issues they may have.

Key Responsibilities:

Contact clients to ensure continued satisfaction with our services.
Address and resolve client issues professionally and efficiently.
Proactively manage client relationships, enhancing retention and engagement.
Maintain accurate records of client interactions and feedback.
Work closely with internal teams to escalate and resolve service-related challenges.

Candidate Requirements

Behavioural Competencies:

Punctual and reliable, with a strong work ethic.
Excellent telephone etiquette and communication skills.
Highly organized with exceptional attention to detail.
Friendly, polite, and professionally presented.
Self-motivated and able to take initiative.
Skilled in handling challenging client interactions with tact and professionalism.
Ability to manage tasks effectively and meet deadlines.

Qualifications, Experience, and Skills Required:

Matric / Grade 12 / National Senior Certificate.
Approximately 3–5 years of experience in a customer care or client services role.
Fully computer literate with proficiency in the MS Office Suite.

If you thrive in a high-pressure environment and are passionate about delivering exceptional customer service, we would love to hear from you!

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