Full job description


We pride ourselves on delivering exceptional customer service and operational excellence across a range of services. As we continue to expand, we are seeking a reliable, organized, and proactive Customer Relations Assistant to work closely with the Customer Relations Director, assisting in day-to-day operations and support in managing key tasks across administrative responsibilities, email correspondence, phone call support, internal support, client-specific projects, and ticket/dashboard management.
Responsibilities:
1. Customer Support & Communication:

Phone Support: Assist with incoming calls across multiple departments, addressing inquiries related to contract services, billing, sales, and technical support.
Email Correspondence: Manage key email accounts, responding to customer inquiries on billing, sales, and technical support promptly and professionally.
Sales Support: Help manage customer inquiries, estimate requests, purchase order creation, and account setup across CRM/Accounting systems.

 
2. Administrative & Project Support:

Invoicing & Purchase Orders (POs): Support invoicing for completed tasks, track POs, and assist in converting estimates into invoices.
Estimate Management: Help create, review, and distribute project estimates to ensure smooth approvals and project execution.
Document & Resource Creation: Assist in preparing and updating internal documents, creating decks for training and presentations, and developing resources for new team members.
Account Management: Aid in creating accounts for new employees and ensure the accuracy of information within our systems.

 
3. Internal Team Assistance:

Team Support: Respond to internal team inquiries, offer guidance on ongoing projects and tickets, and provide necessary resources.
Ticket/Project Management: Help update and track project tickets, ensure resource allocation, and provide support in resolving project bottlenecks.
Training Support: Assist with onboarding new employees, developing training materials, and standardizing processes.

 
4. Client-Specific Project Support:

APS and CISSD Projects: Support the Customer Relations Director in managing client projects, negotiating terms, reviewing work orders, and preparing invoices.
Cross-Connect and Network Consolidation Projects: Assist with communication, scheduling, work order assignments, invoicing, and project progress reporting.
Reporting: Help maintain real-time progress trackers and provide weekly status reports for ongoing projects.

 
5. Ticket Dashboard Management & Reporting:

Ticket Oversight: Assist in reviewing and updating overdue tickets, ensuring all tasks are on track, and assist with the invoicing of completed tickets.
Reporting: Aid in generating end-of-week progress reports and assist with tracking any issues or complaints related to project delivery.

Qualifications:

Proven experience in customer service, administrative support, or project coordination.
Strong communication skills, both written and verbal.
High attention to detail and excellent organizational skills.
Experience with CRM/Accounting systems or similar tools is a plus.
Ability to multitask and manage competing priorities effectively.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Problem-solving skills and a proactive attitude.

About Company
We are Georgia’s first choice for Low Voltage, Security, and IT/Network Solutions. We pride ourselves on our integrity. Our mission is to deliver the most comprehensive structured cabling, fire alarm, Burglary Alarm, CCTV, Access Control, and IT/Network Solutions for customers in a broad range of industry sectors. Our highly trained staff strives to Master the hardware and software systems regardless of the size, complexity, or system manufacturer. We are committed to exceeding our customers’ expectations. Best of all, we are fully Licensed, Certified, Bonded, and Insured.