About our client

We’re a proud partner to leading insurer, who takes the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we’re recruiting Inbound Sales and Service Advisors in a role that offers great development and working environment.

What will you be doing?

As an Advisor in our busy Inbound Sales and Service department, you’ll see that customers get great products and services, with problems resolved first time.

Using your expert skills to add value and peace of mind, you will deliver an excellent experience during conversations, that truly ensure our customers worlds are kept running.

• Use your expert knowledge and brilliant communication skills to assist customers to choose their replacement appliances as well as assisting with additional services.
• Assist customers with existing policies queries and replacements.
• We assist customers that have difficulty navigating the link or would like to add additional services such as installation and disposal.
• We also deal with any PR general related queries. As of late we have also introduced the sales element to PR where we can now sell cover to customers so that their new replacement appliance can enjoy the same level of cover as their previous appliance. 

What else to expect:

• In a 4-week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
• You’ll work on a rotational shift pattern from Monday to Sunday
• Joining as one of our Inbound Sales & Service Advisors, you will receive extensive training and support allowing you to develop your sales expertise. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

The experience and skills you need

• Grade 12 or a relevant equivalent qualification
• A solid background with a minimum 1 year in targeted sales through service.
• A goal orientated mindset and a love for hitting targets.
• Great communication skills – you’re at ease building rapport, handling objections, upselling, whilst listening to customers and demonstrating empathy when needed.
• A team player committed to creating an excellent customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Just a few of our Benefits

• Attendance Incentive up to R 1750*
• Continued Service Incentive R 1000 / quarter*
• Tenure Bonus
• Free Breakfast Mondays

 Core Behaviours:

Huntswood a ResultCX company employees have:

A Winning Mindset

Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.

Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

Enable and Empower all Employees – Our employees are the heart of our success

Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW!

Own It – Take personal responsibility for getting things done, find a way.

Deliver Unbelievable Service – Create “WOW” moments for your customers every time.

*Subject to HW incentive & remuneration policies, speak to your recruiter for more information.