- Uganda Remote
- Salary: Market Related
- Job Type: Permanent
- Sectors: Investment Finance
- Reference: 112569
Vacancy Details
Employer: Unifi Africa
Title: Branch Manager
Remuneration: TBA depending on candidate experience
Start date: November 2024
Place of work: Jinja, Uganda
Reporting to: Operations Manager
Requirements: 3 + years’ work experience in a customer facing role, preferably in a
finance role. A relevant Diploma or Degree preferred but not required
About
Unifi is a fast-growing multinational financial technology company that specialises in personal
lending products that helps make people’s lives easy. Our products are backed by a strong IT and
data team that ensures we continue to deliver exciting products that are tailored specifically to our
client’s needs.
The Role
We are looking for a candidate that will ensure the smooth running of branch-based lending
operations and will include training and monitoring of customer facing branch staff. The ideal
candidate must combine a variety of skills applicable to the industry, including customer service,
problem solving, leadership and people management skills.
Responsibilities
1) Operations
a) Ensure high levels of customer service and sales
b) Ensure full compliance with all regulations and the Unifi credit policy
c) Lead a productive environment that fosters team building, hard work and diligence.
d) Handle the cases of customer complaints, which have been escalated from the loan
consultants.
e) Submit timely monthly reports to the main branch and give updates of the business status.
f) Proactively identify areas of improvement and propose corrective actions
g) Leverage growth opportunities and ensure that branch level KPIs and targets are achieved
h) Share knowledge with other branches and headquarters on effective practices, competitive
intelligence, business opportunities and needs of customers.
2) Other
a) Proactively engage in marketing and networking to improve the brand presence of the
branch and company.
b) Maintain thriving relationships with customers and stakeholders.
c) Make Unifi a fun place to work!
14 people have applied for this job. 334 people have viewed this job.
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