Role and responsibilities:

With us, you will ensure clients' adherence to sales tax regulations and overall compliance. You will oversee and optimize the customer success operations, driving efficiency and excellence in service delivery. Collaborate with cross-functional teams to align operations with customer success initiatives and business objectives.

Key responsibilities:

• Compliance Oversight: Ensure accurate and timely sales tax filings, documentation, and reconciliation processes.
• Client Support: Provide strategic guidance and support to clients on compliance issues, risks, and proactive strategies.
• Team Collaboration: Foster collaboration and alignment with cross-functional teams to drive customer success initiatives and achieve business objectives.
• Process Improvement: Handling Customer Success platforms, identifying opportunities to streamline operations, and implementing best practices to improve efficiency and effectiveness.

Our ideal candidate will have:

• Proven experience in Customer Success, Account Management, or a similar customer-focused role.
• Bachelor’s degree in finance, Business, Law, or a related field.
• Excellent Communication Skills: Demonstrated proficiency in written and verbal communication.
• Business intuition: Our customers and products involve financial and technical aspects, so you should be apt to understand these concepts.
• Strong analytical skills, with the ability to translate data into insights: You will need to ask the right questions to gather the necessary information, as you will deliver value to customers.
• Strong organizational skills: manage your workflows independently, take responsibility for a customer portfolio, and efficiently prioritize your time.