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E-Commerce Manager

Somerset West
Salary: Market Related
Job Type: Permanent
Sectors: Hospitality Marketing Sales
Reference: SW005187/CL

Apply before Dec 10 2024 | 26 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

Somerset West: My client, a prominent 5-star establishment located in the picturesque Helderberg area, is seeking an experienced, charismatic E-Commerce Manager with a passion for Hospitality and E-Commerce, to join the team.

Purpose of the role: The E-Commerce Manager will lead the hotel’s online sales strategy, digital marketing, social media, and website initiatives to strengthen its online presence, boost direct and online bookings, and maximize revenue. This role demands a strong knowledge of E-Commerce platforms, digital marketing, social media, and the hospitality industry.

Criteria:

Accreditation in Marketing | E-Commerce | Business Administration
Proven track record in e-commerce marketing, ideally within the hospitality industry
Proficiency with Opera, OTAs, and channel management tools
Strong marketing skills in PPC, social media, and email campaigns
Analytical ability for metrics tracking and data-driven decisions
Effective collaborator with sales, marketing, and revenue teams
Familiarity with Meta platforms and social media strategy
Content creation and design for website, social media, and promotional materials
Customer experience optimization across booking platforms
Local business partnership development
Excellent proficiency in the English language
Excellent computer literacy

KPI’s :
(responsibilities include but are not limited to):

Direct booking revenue percentage vs. OTAs
Average Daily Rate (ADR) in relation to direct bookings
Return on Advertising Spend (ROAS) for campaigns
Email engagement rates (opens, clicks, conversions)
Proficiency in online booking platforms and channel managers
Success rate of Opera rate promotions
Occupancy rate tracking and alignment with pricing strategies
Voucher issuance, redemption, and SOP compliance
Meta advertising performance metrics (reach, engagement, conversion)

Candidates who meet the criteria as set out above, and who will be resident in close proximity to the Helderberg area at the time of appointment, are invited to apply for this position.

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.