Candidate Requirements

• Tertiary qualification (e.g Degree and/ or Post Graduate degree)
• Qualification in Salesforce Administration and/ or business analysis (e.g. certificate or diploma)
• Business analysis experience, preferably in the financial services industry is not required, but will be advantageous
• Experience in information systems (IS) and project management training is not required but will be advantageous
• Sound judgement with well-developed conceptual, analytical and problem-solving skills
• Ability to manage and influence change and to provide practical guidance on implementation of new requirements/initiatives
• Demonstrated inclusive, collaborative and engaging approach; including the ability to consult, facilitate, negotiate and influence with a broad range of people at all levels and the ability to overcome resistance
• Demonstrated ability to apply well developed analysis and research skills to solve complex problems and/or deliver innovative solutions
• Proven organisational skills including the ability to prioritise work to ensure deadlines are consistently achieved
• Demonstrated ability to analyse and categorise data and provide information on trends and business impacts
• Proven ability to build a rapport with stakeholders at all levels across the business
• High degree of initiative, motivation and resilience
• Demonstrated experience in outbound engagement within a high volume customer service environment
• Proven ability to be self-motivated and work autonomously, while also working successfully within a team
• Strong attention to detail and follow through
• Highly developed communication skills, including the ability to effectively communicate and negotiate in writing and verbally with business and technical personnel
• Demonstrated solid skills in stakeholder management and developing trusted and enduring relationships with business customers
• Demonstrated ability to distil complex issues into succinct and easily understood language that convey key messages successfully at all levels of the organisation
• Excellent collaboration skills with proven experience in drawing together multiple parts of a business to deliver a cohesive outcome
• Proven ability to take direction, work independently under pressure, handle competing priorities, meet deadlines that are externally imposed, overcome barriers and manage activities through to completion
• Sophisticated communications skills, both verbal and written (English & Afrikaans) with excellent grammar and spelling.
• The ability to write clearly, courteously and professionally as well as heightened e-mail etiquette
• Strong interpersonal skills coupled within a resilient yet enthusiastic life disposition, including the ability to remain calm in dynamic situations and project with sunny poise and aura
• Organising, facilitating and co-facilitating workshops to extract business requirements and define new or improved business processes