- Hermanus
- Salary: Market Related
- Job Type: Permanent
- Sectors: Business Management
- Reference: 9981
Vacancy Details
Employer: Exceed Human Resource Consultants
- Analyse and plan goal driven business requirements
- Provide data-driven insights to support business decisions
- Participate in grooming sessions with business users to define Acceptance Criteria
- Participate in planning sessions to ensure goal driven configuration to provide an optimal solution
- Facilitate configuration and development by providing business context and detailed requirements on request, answering questions from developers
- Manage and present backlog for prioritisation to business owner
- Data visualisation using Lucidchart
- Sandbox environment testing of full solution
- Keep track of bugs logged, status of resolution and retest succes
- Training
- Train super-users and end-users in efficient utilisation of information system
- Provide continuous CRM support to end-users
- Development
- Salesforce configuration changes, including (but not limited to): Flow, assignment rules, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
- System Management/Health
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Monitor and work towards fully resolving any system/flow errors and resolve immediately to prevent business delay
- Check specific report(s) to ensure process health and resolve immediately to prevent business delay
- System Support/Administration
- Daily administrative duties
- Salesforce technical user support across all business units
- Compliance
- Comply with all company standard operating procedures (SOPs), policies, guidelines and procedures
- Comply with all regulatory rules including but not limited to FSCA, FAIS and SARB (where relevant and applicable)
Candidate Requirements
- Tertiary qualification (e.g Degree and/ or Post Graduate degree)
- Qualification in Salesforce Administration and/ or business analysis (e.g. certificate or diploma)
- Business analysis experience, preferably in the financial services industry is not required, but will be advantageous
- Experience in information systems (IS) and project management training is not required but will be advantageous
- Sound judgement with well-developed conceptual, analytical and problem-solving skills
- Ability to manage and influence change and to provide practical guidance on implementation of new requirements/initiatives
- Demonstrated inclusive, collaborative and engaging approach; including the ability to consult, facilitate, negotiate and influence with a broad range of people at all levels and the ability to overcome resistance
- Demonstrated ability to apply well developed analysis and research skills to solve complex problems and/or deliver innovative solutions
- Proven organisational skills including the ability to prioritise work to ensure deadlines are consistently achieved
- Demonstrated ability to analyse and categorise data and provide information on trends and business impacts
- Proven ability to build a rapport with stakeholders at all levels across the business
- High degree of initiative, motivation and resilience
- Demonstrated experience in outbound engagement within a high volume customer service environment
- Proven ability to be self-motivated and work autonomously, while also working successfully within a team
- Strong attention to detail and follow through
- Highly developed communication skills, including the ability to effectively communicate and negotiate in writing and verbally with business and technical personnel
- Demonstrated solid skills in stakeholder management and developing trusted and enduring relationships with business customers
- Demonstrated ability to distil complex issues into succinct and easily understood language that convey key messages successfully at all levels of the organisation
- Excellent collaboration skills with proven experience in drawing together multiple parts of a business to deliver a cohesive outcome
- Proven ability to take direction, work independently under pressure, handle competing priorities, meet deadlines that are externally imposed, overcome barriers and manage activities through to completion
- Sophisticated communications skills, both verbal and written (English & Afrikaans) with excellent grammar and spelling.
- The ability to write clearly, courteously and professionally as well as heightened e-mail etiquette
- Strong interpersonal skills coupled within a resilient yet enthusiastic life disposition, including the ability to remain calm in dynamic situations and project with sunny poise and aura
- Organising, facilitating and co-facilitating workshops to extract business requirements and define new or improved business processes
6 people have applied for this job. 115 people have viewed this job.
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