Job purpose

• To ensure operational and regulatory compliance as well as fraud risk detection, the branch inspector's main responsibility within the Fraud Risk Distribution team is to perform routine branch inspections throughout different provinces.

Key responsibilities

• In line with the Branch Inspectorate approved process requirement, monitor Compliance at each branch within the respective province per quarter.
• Strive to achieve 100% branch inspection coverage in the 1st 2 months per quarter.
• Draft working papers detailing monitoring performed.
• Draft factual findings sheet and discuss with Branch management, document corrective action plans for non-conformances.
• Draft monitoring reports detailing results of monitoring performed.
• Monitor corrective action plans to ensure branches address identified non-compliance.
• Keep updated with latest FAIS developments.
• Perform duties as per Branch inspection process requirement document.
• Discuss findings of compliance audit with branch and provincial manager as conclusion of audit.
• Distribute branch inspection report within 24hours of inspections to relevant stakeholders.
• Monitor corrective and remedial action plans at branches at next inspection and note progress.
• Attend to findings highlighted from Quality assurance assessments conducted on work done weekly.
• Attend at least 1 FAIS/FICA related training course per year

Key performance measure

Key Performance Measures (KPIs) for a Branch Inspector in a fintech company offering loans, bank accounts, and funeral policies should focus on compliance, risk mitigation, operational efficiency, and impact on business objectives. Here are essential KPIs to consider:

Inspection Coverage and Frequency

• Branch Coverage Rate: Percentage of branches inspected per quarter/year according to schedule. Ensures that the inspector meets coverage targets and conducts regular audits
• Inspection Frequency Compliance: Measures adherence to inspection timelines, ensuring that high-risk branches are visited more frequently if required.

Compliance and Regulatory Adherence

• Compliance Score: Average compliance score per branch based on adherence to policies, regulations, and internal standards across areas like AML, KYC, customer service, and operational protocols.
• Policy Violation Detection Rate: Number or percentage of policy violations detected during inspections. This reflects the inspector's diligence and attention to detail in identifying non-compliant practices.
• Audit Follow-up Rate: Percentage of identified issues that have been addressed within a specified timeframe after the inspection. Demonstrates the effectiveness of inspections in prompting corrective actions.

Operational Efficiency and Timeliness

• Inspection Report Completion Time: Average time taken to complete and submit inspection reports post-visit. Ensures timely reporting, which is critical for rapid response and follow-up actions.
• Issue Resolution Time: Average time required for branches to address and resolve issues identified during inspections. Shows the efficiency of follow-ups and encourages timely corrective actions by branch teams.

Quality and Accuracy of Inspections

• Audit Accuracy: Quality assurance scores monthly.

Risk Management and Mitigation

• Risk Mitigation Effectiveness: Percentage reduction in high-risk issues over time at inspected branches. Shows the inspector’s impact on improving branch compliance and reducing risk levels.
• Repeat Findings Rate: Percentage of issues that are repeatedly identified at the same branches. A lower rate indicates the effectiveness of inspections in driving sustainable improvements.

Stakeholder Feedback and Engagement

• Branch Staff Feedback: Satisfaction score from branch staff regarding the inspection process, clarity of communication, and helpfulness of recommendations. Reflects the inspector’s ability to engage constructively with branch teams.
• Management Feedback on Inspection Quality: Ratings or qualitative feedback from management on the value and thoroughness of the inspector’s reports. Helps assess the overall impact and quality of the inspection process.

Training and Awareness Contribution

• Number of Training Sessions Conducted or Facilitated: The number of compliance or fraud prevention training sessions facilitated by the inspector for branch staff. Reflects proactive efforts to enhance branch knowledge and reduce risk.
• Compliance Awareness Improvement: Measured through periodic surveys or assessments to gauge how well branch staff understand compliance requirements after training sessions or guidance from the inspector.

Professional Development

• Continuous Learning and Certification Completion: The inspector’s completion of relevant certifications or training in compliance, fraud detection, or audit practices. Encourages personal growth and ensures the inspector stays up to date with industry best practices.

These KPIs not only ensure that the branch inspector is effectively fulfilling their responsibilities but also help to enhance the overall risk and compliance posture of the fintech organization across all branches. By monitoring these performance measures, the company can continually assess and improve branch inspection effectiveness and business resilience.

Qualifications and Experience

Educational Level:

• Matric
• Passed FAIS Regulatory Exam (RE) 5 essential

Specialist Skills required:

• Practical knowledge and experience using Microsoft Office

Experience Required:

• 2+ years’ financial services experience

Essential requirements:

• Be self-motivated, energetic and willing to put in extra effort when required
• Extensive travel
• Have a high definition to detail
• Be organised and assertive
• Have a high sense of independence and a commitment to acting with integrity
• Have excellent time management skills
• Can work in a team and under pressure
• Attention to Detail: High attention to detail to accurately assess compliance and operational standards
• Communication Skills: Strong verbal and written communication skills to effectively report findings, liaise with branch staff, and communicate requirements.
• Ability to Travel: Willingness and ability to travel frequently for on-site inspections across different branches.
• Independence and Integrity: Ability to work independently, demonstrating integrity and ethical judgment, as branch inspectors often need to make objective assessments.
• Investigative Skills: Competence in conducting thorough investigations, documenting findings, and making data-driven recommendations. The inspector should be able to detect suspicious activities, patterns of fraud, and compliance gaps

Behaviours required

Problem solving

(State the kinds of problems and difficulties that this job has, and the thinking required to be successful)

Problem

• Uncooperative staff at Branches

Thinking

• Role requires patience and persistence in order obtain the required information and make in informed judgment.

Problem

Challenges to findings

Thinking

Candidate must always maintain his/her integrity. Candidate must be willing to consider arguments but have the force of character to stand by the findings.

Problem

Time pressure

Thinking

Candidate must be able to manage his/her time effectively to ensure all work is performed timeously.

Problem

Safety Risks

Thinking

Candidate will be required to travel to potentially high-risk locations and must be vigilant to identify unsafe conditions.