- East London
- Salary: Market Related
- Job Type: Permanent
- Sectors: IT
- Reference: JHB006380/MS
Vacancy Details
Employer: Datacentrix (Pty) Ltd
- Matric or Grade 12 Essential
- IT Qualification (certification, diploma, degree)
- One of: MCSE, VCP, CCE, HPE (DC) (end User), DELL (DC) (end user), VMWare, VEAAM
- Minimum 7 -10 years’ experience supporting ITC environments
- OpenText product experience will be an advantage
- Assist with escalations from 2nd line support engineers
- Provide 3rd line datacentre software support
- Preventative maintenance (Patch management)
- Remediate issues identified by audit and monthly reporting
- Technologies include (but not limited to)
- Cloud Services: Azure, AWS, Google cloud
- Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV
- Citrix Virtualisation
- Application Delivery Controllers: F5, Citrix, FortiADC
- Operating Systems: All Microsoft & Linux
- MS infrastructure: Active Director, Exchange, SQL, SCCM
- Backups: Veeam, Backup Exec
- Monitoring: N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest
- Antivirus: McAfee, ESET, Symantec, Kaspersky
- End User computing
- Storage area network
- Networking
- Proactive analysis and reporting on system health. Present reports to customers during monthly feedback sessions. Submit change control and remediate reported findings
- Architect new solutions
- Contribute to PM to compile project plans based on architecture and resource availability
- Implement projects in line with planning and architecture
- Document implementations and provide SOPs
- Management of Internal, Vendor and Business Partner resources delivery
- Aware of and manage project delivery within budget
- Timeous submission of relevant documentation which effect billing
- Ensure accurate and complete project related documentation (e.g. time sheets and project sign off documentation)
- Ensure HEAT management system is up to date and complete
- Work with Service management to ensure on time delivery
- As required Develop accurate As-Built Documentation after delivery
Critical Requirements - Skills, Experience & Qualifications
- Proven Tier 3 Support
- Must be based within the region or province
- Minimum 7 years proven ITC exposure
- Valid driver’s licence own reliable vehicle essential .
- Must be willing to make use of vehicle for business travel within the province.
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About Datacentrix (Pty) Ltd
At a Glance
Our Business:
Datacentrix is a leading, empowered ICT integrator that provides high performing and secure ICT solutions to corporate South Africa and the country’s public services sector.
Our Footprint:
Datacentrix operates from regional branch offices in Pretoria, Samrand, Johannesburg, Cape Town, Port Elizabeth, East London and Durban, with a network of small medium enterprises (SMEs) and service personnel around South Africa that are responsible for servicing remote areas.
Our Partners: Datacentrix’ global partnerships with its technology partners remain critical to the company’s success. The company is accredited by its vendors at the highest possible level both in the technical and sales arenas, which enhances the company’s strategic value as a single source service provider.
To achieve this, Datacentrix invests in its people through training and education, embracing broad based black economic empowerment (BBBEE), while actively partnering and representing leading technology partners with distinction.
Vision
Datacentrix intends to become the preferred ICT partner to the majority of South Africa's top commercial and public sector organisations over the next five years.
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