Senior Support Engineer

East London
Salary: Market Related
Job Type: Permanent
Sectors: IT
Reference: JHB006380/MS

Apply before Dec 11 2024 | 17 Days left

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External Application

Vacancy Details

Employer: Datacentrix (Pty) Ltd

Datacentrix East London is looking for a Senior Support Engineer to provide cloud infrastructure, datacentre software and end user computing support. The Successful candidate must have the ability to identify and understand problems and find suitable solutions. Conscious of delivering solutions on time and clearly articulate problems and solutions with the technical team.

Experience & Qualifications

Matric or Grade 12 Essential
IT Qualification (certification, diploma, degree)
One of: MCSE, VCP, CCE, HPE (DC) (end User), DELL (DC) (end user), VMWare, VEAAM
Minimum 7 -10 years’ experience supporting ITC environments
OpenText product experience will be an advantage

Primary Role Accountabilities:

Assist with escalations from 2nd line support engineers
Provide 3rd line datacentre software support
Preventative maintenance (Patch management)
Remediate issues identified by audit and monthly reporting
Technologies include (but not limited to)
- Cloud Services: Azure, AWS, Google cloud
- Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV
- Citrix Virtualisation
- Application Delivery Controllers: F5, Citrix, FortiADC
- Operating Systems: All Microsoft & Linux
- MS infrastructure: Active Director, Exchange, SQL, SCCM
- Backups: Veeam, Backup Exec
- Monitoring: N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest
- Antivirus: McAfee, ESET, Symantec, Kaspersky
- End User computing
- Storage area network
- Networking

Proactive analysis and reporting on system health. Present reports to customers during monthly feedback sessions. Submit change control and remediate reported findings
Architect new solutions
Contribute to PM to compile project plans based on architecture and resource availability
Implement projects in line with planning and architecture
Document implementations and provide SOPs
Management of Internal, Vendor and Business Partner resources delivery
Aware of and manage project delivery within budget
Timeous submission of relevant documentation which effect billing
Ensure accurate and complete project related documentation (e.g. time sheets and project sign off documentation)
Ensure HEAT management system is up to date and complete
Work with Service management to ensure on time delivery
As required Develop accurate As-Built Documentation after delivery

Critical Requirements - Skills, Experience & Qualifications

Proven Tier 3 Support
Must be based within the region or province
Minimum 7 years proven ITC exposure
Valid driver’s licence own reliable vehicle essential .
Must be willing to make use of vehicle for business travel within the province.

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About Datacentrix (Pty) Ltd

At a Glance

Our Business:

Datacentrix is a leading, empowered ICT integrator that provides high performing and secure ICT solutions to corporate South Africa and the country’s public services sector.

Our Footprint:

Datacentrix operates from regional branch offices in Pretoria, Samrand, Johannesburg, Cape Town, Port Elizabeth, East London and Durban, with a network of small medium enterprises (SMEs) and service personnel around South Africa that are responsible for servicing remote areas.
Our Partners: Datacentrix’ global partnerships with its technology partners remain critical to the company’s success. The company is accredited by its vendors at the highest possible level both in the technical and sales arenas, which enhances the company’s strategic value as a single source service provider.

To achieve this, Datacentrix invests in its people through training and education, embracing broad based black economic empowerment (BBBEE), while actively partnering and representing leading technology partners with distinction.

Vision

Datacentrix intends to become the preferred ICT partner to the majority of South Africa's top commercial and public sector organisations over the next five years.