Venda speaking call center customer care agents are required to provide customer care and customer service support to the organisation and its members.

Key Tasks:
Resolve customer care queries and complaints:
-Respond to customer’s service requests
-Acknowledge customer complaints
-Verify existing members portfolios
-Establish customers’ needs
-Clarify information
-Build customer relationships
-Liaise between departments to resolve difficult and/or unusual situations
-Resolve customer queries
-Provide appropriate solutions and/or alternatives
-Retain members

Conduct general administrative duties:
-Prepare, generate and distribute periodic reports
-Provide departmental back-up and back-log support
-Implement and adhere to policies and procedures
-Maintain accurate records of customer interactions, transactions, comments and complaints
-Maintain high standard of product knowledge
-Perform other duties as assigned by management