- Benoni
- Salary: R8 000.00 - R9 000.00 Per Month
- Job Type: Permanent
- Sectors: Call Centre
- Reference: CustCare2024
Vacancy Details
Employer: National Risk Managers ( Affinity Health)
Venda speaking call center customer care agents are required to provide customer care and customer service support to the organisation and its members.
Key Tasks:
Resolve customer care queries and complaints:
-Respond to customer’s service requests
-Acknowledge customer complaints
-Verify existing members portfolios
-Establish customers’ needs
-Clarify information
-Build customer relationships
-Liaise between departments to resolve difficult and/or unusual situations
-Resolve customer queries
-Provide appropriate solutions and/or alternatives
-Retain members
Conduct general administrative duties:
-Prepare, generate and distribute periodic reports
-Provide departmental back-up and back-log support
-Implement and adhere to policies and procedures
-Maintain accurate records of customer interactions, transactions, comments and complaints
-Maintain high standard of product knowledge
-Perform other duties as assigned by management
Candidate Requirements
Essential Qualifications:
-Matric
-Venda speaking (only)
Essential Experience:
-1 year customer care call centre experience
-Working Hours: Rotational Shifts are as follows
07:00 till 16:00
08:00 till 17:00
08:30 till 17:30
Knowledge and Skills:
-Exceptional customer service skills
-Good listening skills
-Good interpersonal skills
-Excellent communication skills
-Good computer skills
-Exceptional problem solving skills
-Good organisational skills
-Good time management skills
Attributes:
-Able to prioritize
-Able to multi-task
-Adaptable
-Empathetic
-Honest, Hardworking and Humble
45 people have applied for this job. 403 people have viewed this job.
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