A well established business based in Edenvale is seeking a Customer Service Receptionist.

Duties:

•    The receptionist is responsible for managing the switchboard & front desk of the office and is an active member of the Customer Services team.
•    The primary responsibility of the Customer Services team is to manage the customer ordering process and to ensure that the customer receives a smooth, professional and efficient service each time they place an order and make an enquiry. F
•    This includes managing quotations, COD orders, courier services, customer queries, backorders, goods returned, complaints and credit requests.
•    This position does not supervise or direct any staff.
•    Maintains the company’s Safety, Housekeeping and Quality Standards.
•    Incumbents will be subject to mandatory testing for Alcohol and/or drugs on a random, reasonable suspicion, post-accident, return to duty, and follow up basis.
•    Telephone orders documented onto Order Form
•    Check all fax, internet and E Mail orders and print
•    Capture all orders into Macola accurately and ensure that the prices are as per the approved pricelist for that customer
•    Reconcile EPS, Surgitrack and Orderwise orders from Macola to the systems
•    Check Stock Levels regularly and note on the CS Board what is out of stock
•    Prepare monthly reports
•    Handle customer enquiries and customer queries
•    Review orders by comparing to original order and print invoices (where you have not captured the order)
•    Filing of all completed invoices and quotations.     
•    Orderwise orders captured within 30 minutes of being received
•    Orders processed on the day received
•    Orders processed accurately
•    Queries answered on a timely basis (within 24 hours)
•    Backorders     
•    Capture all backorders when received
•    Communicate ETA for backorders to be dispatched to customers and keep customers up-to-date     
•    Backorders cleared on a timely basis
•    Customers always up-to-date with status of backorders