We are seeking a dynamic and experienced Front of House Manager to join our team and lead the customer experience in a fast-paced, high-energy environment. The ideal candidate will have a passion for delivering exceptional customer service, a strong ability to manage teams, and a keen eye for detail. As the Front of House Manager, you will oversee all front-of-house operations, ensuring smooth coordination between the restaurant area, bar, and kitchen, while maintaining a high standard of service and guest satisfaction.

Key Responsibilities:

• Lead and supervise front-of-house staff including waiters, runners and bartenders.
• Ensure excellent Customer service through effective communication, problem-solving, and by maintaining high service standards.
• Train and develop team members, providing ongoing coaching and feedback.
• Oversee daily operations to ensure a smooth workflow and optimal guest experience.
• Monitor and manage front-of-house operations, ensuring cleanliness and organization of the restaurant area, bar, and smoking section.
• Handle customer complaints or concerns promptly and professionally, always striving to improve the guest experience.
• Maintain inventory and ensure front-of-house supplies are stocked and well-organized.
• Work closely with the kitchen staff to ensure timely and accurate delivery of orders.
• Manage reservations, waitlists, and guest seating efficiently.
• Assist with scheduling and shift management, ensuring adequate coverage during peak times.
• Uphold company policies, health and safety standards at all times.