Collections Team Manager

Western Cape
Salary: (Negotiable)
Job Type: Permanent
Sectors: Business Management
Reference: 75807

Apply before Dec 08 2024 | 31 Days left

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Vacancy Details

Employer: Unique Personnel

Reporting to: Operations Manager
Job Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targets
Location: Woodstock, Cape Town
KEY PERFORMANCE AREAS:
Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):

Management of performance against set targets;

Collections
Productivity
Quality

Act as point of escalation for queries and complaints
Ensuring understanding of the business and legislative requirements
Full staff management
Reporting
Any ad-hoc duties

Candidate Requirements

REQUIREMENTS:

A minimum of 2 years working experience in a Team Management role
Management experience in a Collections environment is advantageous

Competent in MS Office at an intermediate level

SKILLS / KNOWLEDGE / ATTRIBUTES:

Strong financial skills
Target driven
Able to manage conflict
A proactive team player
Strong administrative discipline
Ability to think on your feet and use initiative
Outstanding communication and interpersonal abilities
Ability to listen and actively provide feedback
Strong customer orientation (TCF principles)
Attention to detail
Excellent organisational and planning skills
Willing to learn

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