Software Support Engineer

Somerset West
Salary: Market Related
Job Type: Permanent
Sectors: IT
Benefits: Provident Fund,Medical Aid ,Subsidised gym membership, Subsidised home fibre and Company laptop
Reference: SW005183/AM

Apply before Dec 20 2024 | 28 Days left

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External Application

Vacancy Details

Employer: Helderberg Personnel cc

Somerset West. My Client is an award winning tech company with partners in SA and USA. They are seeking to employ an inspired and motivated Support Engineer who is eager to advance in their career.If you have worked with databases, built a few Postman collections and done some scripting in Bash, PowerShell or VBScript and you enjoying working with people, have great communication skills and your time management is top notch then this is the position for you.

As a Support Engineer, you'll be responsible for providing high level technical support to our customers.

Responsibilities

Respond to customer inquiries via email, phone, and live chat in a professional and courteous manner
Troubleshoot and resolve customer issues related to our platform
Document and track customer inquiries and resolutions in our ticketing system
Collaborate with the development team and projects team to escalate complex issues and ensure timely resolution
Proactively identify and suggest solutions to improve the customer experience
Stay up to date on the latest developments and features of our platform

Qualifications and Experience

Relevant tertiary qualification specialising in Computer Science.
2+ years of experience in technical support, preferably in a SaaS environment
Strong technical knowledge of cloud computing and web-based applications
Excellent written and verbal communication skills
Ability to work independently and in a fast-paced environment
Familiarity with ticketing systems, particularly ConnectWise Manage is helpful
Experience with SQL a must and scripting a plus

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.