Role Overview

The Fleet Supervisor will be responsible for overseeing a structured, disciplined fleet management operation,
with regular on-site management to ensure drivers are performing to high standards and meeting KPIs. This role entails actively driving change, enforcing protocol, and maintaining a consistent presence across various client sites to support drivers and ensure adherence to company standards. Additionally, the Fleet Supervisor will occasionally handle client trips, using a company vehicle when needed.

Key Responsibilities

Fleet and Driver Management
● Driver Sourcing & Onboarding: Recruit and onboard drivers, subcontractors, and rental drivers as
required.
● Training: Conduct training sessions to ensure drivers understand and meet KPIs, use the Etapath
Application effectively, and deliver excellent customer service.
● Performance Management: Monitor driver performance, implement disciplinary actions when
necessary, and support driver retention initiatives.
● Structured Management: Uphold a disciplined approach across the fleet by enforcing established
systems and protocols.
● Driver Support: Address driver inquiries, manage retention efforts, and provide support at client sites
as needed.

Vehicle & Fleet Oversight
● Vehicle Inspections: Conduct regular inspections, ensuring compliance with safety and operational
standards.
● Vehicle Handover and Retrieval: Manage handovers and retrievals, maintaining accurate records and
schedules.
● Fleet Management Protocols: Work closely with the Senior Fleet Manager to ensure that all vehicles
meet protocol requirements and operate smoothly.
● Site Operations: Ensure sufficient driver coverage at all sites, proactively addressing logistical issues

On-Site Management and Client Support
● Site Visits: Regularly visit various client sites to monitor driver performance, address any on-site
issues, and ensure drivers are maintaining KPIs and high service standards.
● Driver Accountability: Conduct spot checks and provide immediate support to ensure drivers are
meeting expectations for professionalism and customer service.
● Client Relations: Act as a point of contact for on-site client inquiries and concerns, addressing issues in
a professional manner.

Client Trip Support
● Client Trips: Handle occasional client transport needs using a company vehicle, ensuring punctuality
and excellent service.

Logistics and Site Coordination
● Trip Analysis and Booking: Review client trip requests, ensuring proper booking, grouping, and
driver assignment.
● Client and Site Liaison: Act as a point of contact for clients, managing inquiries, handling support
tickets, and coordinating with client sites as necessary.
● Logistics Team Oversight: Supervise the Logistics Specialist team, enforcing KPIs and overseeing
schedules, bookings, grouping, and assignments.
● Client Communication: Professionally handle client inquiries, ensuring satisfaction and timely
responses.

Management and Process Improvement
● Team Management: Lead the Logistics Specialists team with a structured, disciplined approach,
promoting collaboration and accountability.
● Project Planning: Develop and lead initiatives to enhance operational efficiency and reduce waste.
● Process Documentation and Reporting: Document and codify protocols, maintain accurate records,
and prepare regular performance reports.
● System and Structure Development: Drive changes that enhance efficiency, introducing new systems
and management protocols as needed

Start-Up Initiatives
● System Creation: Collaborate with leadership to implement structured systems and protocols.
● New Ventures: Support expansion initiatives and other projects led by senior management.

Additional Requirements
● Highly organized, structured, and disciplined.
● Strong interpersonal and communication skills for effective client and team interactions.
● A proactive mindset, able to drive change, enforce protocols, and manage multiple sites and teams
effectively.