Candidate Requirements

Competencies Required

  Target driven

·         Accurate, organised and able to multitask

·         Excellent communication skills (verbal and written)

·         Bilingual would be an advantage

·         Must have Drivers License

·         Strong customer services orientation and influencing skills

·         Excellent interpersonal skills

·         Well presented with excellent elocution and conscious of brand representation

·         Ability to work under pressure

·         Dependable

     Qualifications & Experience

·         MS Office and Electronic Mail

·         Previous Contact Centre / Call Centre Supervisory experience / Hotel Reservations Management

·         Knowledge of call centre Management systems e.g. Genesys or similar

·         Matric and minimum 2 years’ experience in a call centre environment