- Durban
- Salary: Market Related
- Job Type: Permanent
- Sectors: Hospitality Sales Travel & Tourism
- Reference: MN - Prop Res Mnger
Vacancy Details
Employer: First Group Management (Pty) Ltd
Large Hospitality, Travel and Tourism Industry is looking for a suitable candidate to fill the position as Property Direct Reservations Manager for our Properties.
Purpose of the Position
To Supervise a team of Property Reservationists
Key Performance Areas
Ensuring that daily, monthly and annual targets are met.
Monitor and Report on daily stats and performance
Mentor and coach staff daily to ensure maximum efficiency and productivity
Analysing reports and identifying problem areas which need immediate corrective action
Candidate Requirements
Competencies Required
Target driven
· Accurate, organised and able to multitask
· Excellent communication skills (verbal and written)
· Bilingual would be an advantage
· Must have Drivers License
· Strong customer services orientation and influencing skills
· Excellent interpersonal skills
· Well presented with excellent elocution and conscious of brand representation
· Ability to work under pressure
· Dependable
Qualifications & Experience
· MS Office and Electronic Mail
· Previous Contact Centre / Call Centre Supervisory experience / Hotel Reservations Management
· Knowledge of call centre Management systems e.g. Genesys or similar
· Matric and minimum 2 years’ experience in a call centre environment
9 people have applied for this job. 189 people have viewed this job.
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