Reporting to the Branch Manager
Duties:
1. RESPONSIBLE FOR INCREASING MARKET SHARE AND SALES THROUGHT EFFECTIVE SALES AND ENHANCED CUSTOMER SATISFACTION.
A. Formulates short and medium term sales targets and objectives.
B. Responsible for market coverage within the battery market
C. Measure sales and set objectives in line with departmental budgets.
D. Gather market intelligence on customers, competitors and markets.
E. Promote sales by utilizing market intelligence and technical knowledge
F. Distribute product promotion and advertising material in order to enhance company and product visibility.
G. Organize brochures, catalogues or sales material for customers.
H. Conduct sales presentations when required.
I. Inform management regarding new customer requirements.
J. Compile and maintain updated records of sales reports.
2. EFFECTIVE LIAISON WITH CUSTOMERS TO ENHANCE SERVICE LEVELS AND CONTAIN MARKET SHARE:
A. Responsible for intensive customer liaison with regards to their requirements, striving for customer satisfaction.
B. Prepare quotations for customers.
C. Obtain approval for quotation before submitting it to customers.
D. Visit customers to discuss their orders, requirements and needs.
E. Provide advice to customers where required.
F. Provide technical help and support to customers where required.
G. Inform management of possible problems and customer concerns in the market.
H. Plan daily sales calls and contact customers as per plan to achieve monthly forecast.
I. Keep record of call list and follow-up on leads.
J. Arrange and deliver product training for customers when required
3. LIAISE WITH INTERNAL SALES AND WAREHOUSE PERSONNEL TO ENHANCE SERVICE LEVEL:
A. Liaise with stores regarding goods received, damaged or goods short received.
B. Conduct stock analysis of slow moving items.
C. Monitor back order situation and update customers on regular basis regarding the status of the backorders.
D. Market and advise customers on new Deltec products, imminent stock shortages, when specials become available and the price thereof, additions to the range and all related information.
4. ASSIST WITH THE EFFECTIVE TECHNICAL MARKETING OF COMPANY PRODUCT:
A. Conduct technical presentations and shows.
B. Participate in trade shows.
C. Set up merchandise displays.
D. Assist customers with product information.
E. Responsible for investigating all product complaints, warranty claims and ensure appropriate action is taken