Fuel your passion for travel through crafting unforgettable experiences for international travelers, elevating the art of customer service in a premium hospitality setting.
- Johannesburg
- Salary: R83.00 Per Month
- Job Type: Permanent
- Sectors: Hospitality Sales
- Reference: 112348
Vacancy Details
Employer: MPC Recruitment
Explore the role
Our client in the hospitality industry is looking for a passionate, enthusiastic, and customer-focused individual who is fluent in French. If you thrive in a dynamic environment, enjoy learning new skills, and are eager to make a meaningful impact with a brand redefining luxury cruising, this is your opportunity to journey with them from start-up to success.
What the role involves:
- Manage Guest Bookings: Handle all elements of the guest journey, from itineraries to hotels.
- Deliver Luxury Service: Provide top-tier support to Travel Advisors and guests via various communication channels.
- Build Relationships: Strengthen connections with the Travel Advisor and guest communities to support sales efforts.
- Use Technology: Serve as an expert in Salesforce and Versonix Seaware to offer personalized service.
- Improve Processes: Provide feedback to enhance customer support efficiency and quality.
You will stand out if you:
- Are fluent in oral and written English and French
- Have a minimum of 1 year of experience in a contact center ideally within travel or luxury hospitality
- Possess a strong and sophisticated hospitality mindset combined with cultural sensitivity – you understand the diligence and communication skills needed to deal with luxury, international travelers
- Are confident speaking on the phone/video calls, representing a premium brand
- Demonstrate strong admin and IT capabilities
- Are willing to work full-time on shifting schedules, including weekends to support global markets and time zones (office-based, full-time role, with flexible working schedule in shifts- Monday-Sunday with 2 days off
Benefits:
- Work for a well-established international company with a reputable brand
- Work in centrally located Johannesburg offices
- Competitive salary
- Play a part in growing this new luxury offering to new levels of success!
Ready to embark on the ultimate career journey? Apply now!
8 people have applied for this job. 585 people have viewed this job.
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