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Co-ordinator / Customer Service Supervisor

Somerset West
Salary: Market Related
Job Type: Permanent
Sectors: Admin
Reference: SW005179/ML2

Apply before Dec 07 2024 | 23 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

A well-established national company based in Somerset West has an opportunity for a co-ordinator with a minimum of 3 years experience in a supervisory/management role and 5 years experience in a customer-service environment to join their team.

Requirements:

Grade 12 and tertiary qualification in a related field
Must have driver’s license and own transport
Refrigeration knowledge will be advantage but not essential.
Minimum of 5 Years experience in a customer-service environment.
Minimum of 3 Years’ experience in a supervisory/management role.
Computer and IT knowledge (MS Excel, MS Word, Outlook, Power Point). Experience on Sage Evolution an advantage.
Willingness to work standby when required
Fully bilingual (English as first language). African language will be an advantage.
Enjoy working in a team environment. Ability to motivate teams and inspire them to go the extra mile.
Positive attitude and ability to work against a deadline, solving problems pro-actively.
Able to work under pressure

Duties will include, but not limited to:

Responsible for the after-sales services function.
Establish and lead a high-performance services team measured by performance KPIs.
Responsible for building and maintaining team capability (both admin staff and technician skills on admin work).
Administer, finalize, and approve department costs such as overtime, travel and accommodation, credit card expenses, tools purchases etc. and ensure expenses are within Company Policy, SA Labour Law, or Employment Contracts.
Keep track of service tickets and recalls. Implement corrective action as needed.
Promote teamwork within the department and cross-functionally. Actively resolve issues that come up.
Manage subcontractors to ensure the business delivers customer needs and maintain cost targets with a healthy balance between internal Technicians, overtime, and outsourced jobs.
Maintain positive relationships with Asset Management Companies
Responsible for national ticketing and service performance of the service team.
Prepare and sign off customer quotes as needed.
Monitor customer feedback regarding call-outs and immediately address poor service feedback. Keep management informed to avoid surprises.
Manage staff weekend stand-by schedule
Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the company’s health and safety requirements and contractual requirements.

Only candidates currently residing in the Helderberg Area will be considered for this position

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.