Vacancy Details
Employer: Pple Group
Job Function
To liaise with and attend to client / customer queries in an efficient and effective manner to ensure quick resolution, optimal client / customer satisfaction and enhanced client / customer relations.
Key Performance Areas
| · Deliver work activities according to set standards in order to satisfy customers. |
| · Execute work activities effectively and efficiently in order to maximise financial performance. |
| · Attend learning initiatives to improve work quality and enhance own skills. |
| · Own and live up to the company values. |
| · Execute own work according to set operating procedures service level agreements. |
| · Execute work in line with governance and compliance processes. |
| · Plan and organise own tasks to make sure that performance targets are met, and standard operating procedures are adhered ton (daily to 3 months). |
| · Manage Health Care Workers and prevent staff shortages on site and manage penalties and AOD’s. |
| · Manage all timesheets, invoices and correspondence relating to Pple staff. |
| · Manage staff disciplinary hearings, grievances, warnings. |
| · Manage injuries on duty and submission of WCA documents. |
| · Manage Annual, Sick, Family Responsibility Leave. |
| · Conduct interviews, screen and recruit staff for clients and the adhoc pool. |
| · Provide continuous feedback on task delivery to support decision making. |
·
| · Receive, record, resolve or escalate and follow up on client/customer queries or bookings and provide regular feedback. |
| · Serve as the first point of contact for client / customer support by effectively and efficiently resolving queries and requests. |
| · Maintaining regular communication with both clients and staff on a daily basis. |
| · Collaborate with internal teams and departments in order to resolve client / customer queries and ensure an exceptional client / customer experience. |
Candidate Requirements
Qualifications Required
· Grade 12 qualification essential
· Must have a driver’s license and own vehicle
· Bachelor's or equivalent 3-year degree (NQF Level 7)
Skills and Experience Required
· Up to 5 years of experience in a similar environment
· Presenting and communicating information
· Writing and reporting
· Strong Admin Skills and Computer Literate
· Applying expertise and technology
· Must have experience of managing 90+ staff members
· Analysing
· Learning & researching
· Delivering results and meeting customer expectations
· Following instructions and procedures
Coping with pressures and setbacks
5 people have applied for this job. 543 people have viewed this job.
About Pple Group
We enable economic and people growth by matching human capital and services with business requirements. Our deep industry expertise, strategic client relationships, and tailor-made solutions within our 5 distinctive brands allow us to provide meaningful and rewarding employment to our staff.
Our PROPOSITION
We focus on developing long term valued partnerships with our people and clients.
Providing an integrated and responsive service offering through meaningful and sustainable co-sourcing.
Delivering on our promises, with agility and passion.
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