Location: Komatipoort

About Us:
We are a fast-growing Internet Service Provider (FWA & Fibre) specializing in delivering reliable, high-speed internet services to residential and commercial customers. We work primarily with Mikrotik and Ubiquiti networking equipment to ensure optimal service and satisfaction. We are looking for a dedicated Senior Field Technician who shares our commitment to excellence and customer service.

Position Overview:
The Senior Field Technician will be responsible for installing, maintaining, and troubleshooting network infrastructure. This role requires advanced technical knowledge, field experience, and the ability to work independently while managing a small team. Attention to detail, adherence to best practices, and providing a reliable, high-quality service to clients is essential.

Key Responsibilities:

• Install, configure, and maintain networking equipment, with a focus on Mikrotik and Ubiquiti hardware.
• Perform diagnostics and troubleshooting for network issues to ensure minimal downtime and optimal service performance.
• Conduct site surveys, assess network requirements, and recommend solutions to meet customer needs.
• Manage larger installations as projects ensuring delivery on time & budget
• Provide training and support to junior technicians and field staff, offering guidance on complex issues.
• Ensure all installations and repairs are documented according to company policies.
• Respond to emergency outages, perform after-hours maintenance and provide customer support as needed.
• Maintain a professional, customer-focused attitude, ensuring a positive experience for clients.