- Malalane
- Salary: Market Related
- Job Type: Permanent
- Sectors: Telecommunications Technical Internet
- Reference: 2231440
Vacancy Details
Employer: KPCI
Location: Komatipoort
About Us:
We are a fast-growing Internet Service Provider (FWA & Fibre) specializing in delivering reliable, high-speed internet services to residential and commercial customers. We work primarily with Mikrotik and Ubiquiti networking equipment to ensure optimal service and satisfaction. We are looking for a dedicated Senior Field Technician who shares our commitment to excellence and customer service.
Position Overview:
The Senior Field Technician will be responsible for installing, maintaining, and troubleshooting network infrastructure. This role requires advanced technical knowledge, field experience, and the ability to work independently while managing a small team. Attention to detail, adherence to best practices, and providing a reliable, high-quality service to clients is essential.
Key Responsibilities:
- Install, configure, and maintain networking equipment, with a focus on Mikrotik and Ubiquiti hardware.
- Perform diagnostics and troubleshooting for network issues to ensure minimal downtime and optimal service performance.
- Conduct site surveys, assess network requirements, and recommend solutions to meet customer needs.
- Manage larger installations as projects ensuring delivery on time & budget
- Provide training and support to junior technicians and field staff, offering guidance on complex issues.
- Ensure all installations and repairs are documented according to company policies.
- Respond to emergency outages, perform after-hours maintenance and provide customer support as needed.
- Maintain a professional, customer-focused attitude, ensuring a positive experience for clients.
Candidate Requirements
- Proven experience in a similar field technician role, ideally within an ISP environment.
- Strong working knowledge of Mikrotik and Ubiquiti networking equipment (experience with fiber installations is a plus).
- Valid certification in network technology preferred
- Basic AC/DC electrical knowledge.
- Excellent problem-solving skills and a proactive approach to issue resolution.
- Physically capable of handling equipment and performing installations in various conditions.
- Valid driver’s license with a clean driving record.
- Sober habits and strong attention to detail.
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