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Monitoring Manager

Midrand
Salary: Market Related
Job Type: Permanent
Sectors: IT
Reference: JHB006410/Lerat

Apply before Dec 31 2024 | 55 Days left

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External Application

Vacancy Details

Employer: Datacentrix (Pty) Ltd

Datacentrix is looking for a Monitoring Manager who will be responsible for managing, guiding the monitoring team and assisting with 3rd-line technical support on Opmanager and Site 24. The role requires someone with knowledge and experience in Windows Server Support and Network Support and someone who can manage an environment that operates 24/7.

Â Â Qualifications and Experience Required:

Matric
IT Degree/Diploma or relevant Qualification
ITIL Foundation
CCNA, MCSE , ManagEngine Products
Experience with Network Management and Infrastructure support
Network support LAN/WAN, WIFI Expertise

Responsibilities:

Ensure best practices per device are set across all clients
Dependency mappings are done correctly
Taking ownership of the monitoring environment
Wan/LAN latency monitoring
Daily tasks and routines
Certificate application on central server and probes
Advise on where improvements can be made and assist with thismaan
Best-known procedures / call logging, escalations
Guidance and advice on APPMAN and Site 24/7
Manage security solutions, for all monitoring tools
Ensure monitoring standards are by Customer Policy
Maintain all Customers monitoring tools daily
Administer and maintain monitoring rules and alerts
Manage all monitoring for network hardware and equipment, routers,Â switches, and other Network Devices, infrastructure, servers, applications,Â and websites
Ensure reliable network connectivity the networks are monitored
Monitor all monitored devices and applications performance
Perform capacity monitoring of all systems for customers
Real-time monitoring and analysis of all alerts
Threshold-based monitoring for capacity and performance monitoring
Monitor hardware failures and backups
Ensure effective backups of configurations for monitored systems
Create priority incidents, make follow-ups, and communicate the status to affected users

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About Datacentrix (Pty) Ltd

At a Glance

Our Business:

Datacentrix is a leading, empowered ICT integrator that provides high performing and secure ICT solutions to corporate South Africa and the country’s public services sector.

Our Footprint:

Datacentrix operates from regional branch offices in Pretoria, Samrand, Johannesburg, Cape Town, Port Elizabeth, East London and Durban, with a network of small medium enterprises (SMEs) and service personnel around South Africa that are responsible for servicing remote areas.
Our Partners: Datacentrix’ global partnerships with its technology partners remain critical to the company’s success. The company is accredited by its vendors at the highest possible level both in the technical and sales arenas, which enhances the company’s strategic value as a single source service provider.

To achieve this, Datacentrix invests in its people through training and education, embracing broad based black economic empowerment (BBBEE), while actively partnering and representing leading technology partners with distinction.

Vision

Datacentrix intends to become the preferred ICT partner to the majority of South Africa's top commercial and public sector organisations over the next five years.