IT Infrastrucure Support Manager

Umhlanga
Salary: Market Related
Job Type: Permanent
Sectors: FMCG IT Management
Reference: 70/24

Apply before Jan 04 2025 | 61 Days left

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Vacancy Details

Employer: Top Recruitment

1. Manage and lead the IT Support service providers

2. Oversee the resolution of technical issues

3. Ensure the smooth operation of IT services

4. Develop and implement IT support policies and procedures

5. Monitor system performance and ensure compliance with industry standards

6. Ensure the security and integrity of IT systems

7. Prepare and present reports on IT support activities

8. Implement and manage IT support tools and software

9. Conduct regular performance reviews of IT support service providers

10. Handle escalated IT support issues

11. Plan and execute IT support projects.

12. Provide first-line support for laptops, video and web conferences, & file sharing solutions

13. IT front desk support

14. Install, configure, and troubleshoot hardware and software issues

15. Set up and manage wireless networks, ensuring reliable connectivity

16. Diagnose and resolve network problems, monitor network performance

17. Create, modify, and delete user accounts in Active Directory

18. Plan and execute backup strategies to ensure data integrity and availability

19. Train employees on IT systems and provide user manuals

20. Contribute to IT department knowledge management initiatives

21. Support for Syspro upgrade project, working with remote IT staff, including change

22. implementation and testing

23. Collaborate with other departments to support overall business objectives

24. Ensure seamless integration of IT systems across all departments

25. Stay current with emerging technologies and industry trends

26. Manage the ERP and other software packages including VIP Payroll System, Uniclox

27. Biometric Access Control System, Pastel etc.

Required Skills

Syspro: 5 to 6 years
It Manager: 5 to 6 years

Candidate Requirements

1. Grade 12

2. Batchelor Of Commerce degree in IT

3. Experience working with an ERP system (Syspro will be an added advantage)

4. 5 years experience in a similar role (FMCG sector will an added advantage)

5. 5 years management experience

6. Strong working knowledge of IT support processes and practices

7. Experience with IT support tools and software

8. Have a valid drivers license and own transport

9. Be willing to work after hours in emergencies when required

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About Top Recruitment

Making the right hire is no longer purely a case of matching someone with a technical specification and job description. It is increasingly leaning towards finding someone with the same cultural aspirations, the same approach to work as the employer company and someone who can add value not only to a job but also to the development of a company’s personality.

Top Recruitment is a South African based Recruitment Agency, who has had a history of supporting clients in and around Southern Africa since 2017. Through our unique search approach and conscientious work ethic, we are able to provide the best possible solutions for any staffing challenge. We are owner managed with 20 years hands on experience in the recruitment field. We provide customized recruitment solutions for multi-nationals, SMEs and individual job seekers whilst taking into consideration personal needs and resources. “Whether you are an employer or an employee – we place you first!”