Reporting to the Managing Director
Purpose:
  To manage the service department to ensure the smooth day to day running of services to all customers.
Responsibilities:

Manage day-to-day operational activities specific to operations. 
Develop operational strategies to meet organization’s goals. 
Working cross-departmentally to ensure that all operations are aligned with organizational objectives. 
Analyze data to identify opportunities for improvement. 
Implement changes to improve efficiency and customer satisfaction. 
Support departmental heads in decision making for continuous improvement. 
Support departmental heads in optimizing processes relating to customer service to retain customers. 
Drive departmental heads and foster culture of continuous improvement to increase profitability. 
Foster culture of management accountability and responsibility. 
Create a motivating environment for the organization’s staff. 
Ensure organization’s services meet customer expectations and monitor KPI.

 
Duties:

Perform human resource function to organization staff. 
Chair monthly management meetings. 
Chair monthly staff meetings. 
Chair weekly hit-list meetings.
Technicians’ productivity reports.
Handle and resolve customer complaints timeously.
Manage training matrix
Capex and expenses

Relationships:

The incumbent will have to work closely with the operations team as well as suppliers and customers. A close working relationship must exist also with the group sales team