- Paarl
- Salary: Market Related
- Job Type: Permanent
- Sectors: Hospitality
- Reference: 9973
Vacancy Details
Employer: Exceed Human Resource Consultants
- Guest Relations: Ensure guests receive a warm welcome and provide a seamless check-in/check-out experience; handle special requests and VIP arrangements to enhance guest satisfaction.
- Reservations Management: Oversee booking processes, manage room inventory, and ensure accurate information on rates, availability, and package offerings.
- Concierge Services: Offer recommendations and facilitate arrangements for activities, dining, and local excursions, enhancing the guest experience and promoting estate services.
- Billing and Financial Management: Supervise accurate billing and efficient payment processes; resolve any financial inquiries or disputes in a timely manner.
- Communication: Serve as the main point of contact for guest inquiries and complaints, addressing issues promptly and professionally to uphold guest satisfaction.
- Team Leadership: Train, supervise, and motivate front desk staff, ensuring they embody the estate’s values and provide consistent, top-tier service.
- Standards and Procedures: Establish and enforce FOH standard operating procedures, ensuring compliance with company policies and maintaining operational efficiency.
- Quality Control: Oversee housekeeping operations to ensure high standards of cleanliness, presentation, and comfort in guest rooms and public areas.
- Room Inspections: Conduct regular room and public area inspections to ensure compliance with luxury standards; address any discrepancies immediately.
- Inventory Management: Manage supplies, linen, and cleaning product inventories to ensure availability while maintaining cost control; oversee budgeting for housekeeping materials.
- Scheduling and Staffing: Develop effective staff schedules to meet operational needs, balancing occupancy rates with labour efficiency.
- Training and Development: Train housekeeping staff on service standards, safety protocols, and efficient cleaning techniques to maintain consistency and quality.
- Health and Safety Compliance: Ensure housekeeping adheres to health and safety regulations, including sanitation practices, safe handling of chemicals, and emergency procedures.
- Interdepartmental Coordination: Collaborate with other departments, especially maintenance and F&B, to ensure a cohesive and seamless guest experience.
- Reporting and Documentation: Maintain accurate records of occupancy, inventory levels, guest feedback, and housekeeping performance metrics; present reports to management as needed.
- Budgeting: Monitor departmental expenses, assist in annual budgeting, and implement cost-effective strategies without compromising quality.
- Innovation and Improvements: Continuously seek ways to improve guest services and operational efficiency; recommend and implement process improvements to enhance the guest experience.
Candidate Requirements
- Diploma or degree in Hospitality Management or a related field advantageous.
- 3-5 years of experience in a luxury hotel or estate environment, with at least 2 years in a managerial capacity.
- Strong leadership, organisational, and communication skills.
- Proficiency in property management software and Microsoft Office Suite.
- Commitment to exceptional guest service with a keen eye for detail.
- Ability to work flexible hours, including weekends and holidays, to meet operational requirements.
- Experience in working on Semper advantageous.
8 people have applied for this job. 247 people have viewed this job.
More Jobs at Exceed Human Resource Consultants
Accountant
- Century City
- Job Type: Permanent
- Posted 20 Nov 2024 | 58 Days left
Procurement Manager
- Stellenbosch
- Job Type: Permanent
- Posted 20 Nov 2024 | 58 Days left
Logistics Scheduler
- Stellenbosch
- Job Type: Permanent
- Posted 18 Nov 2024 | 56 Days left
Electrical Apprentice
- Mpumalanga
- Job Type: Permanent
- Posted 18 Nov 2024 | 56 Days left