: We are seeking an experienced Call Centre Supervisor to lead our call centre team and ensure the effective delivery of our financial services products. The ideal candidate will have a strong background in sales and customer service within the financial services or insurance industry.
Key Responsibilities:

Supervise and manage the daily operations of the call centre, ensuring smooth and efficient workflow.
Promote the company image in a professional and positive manner.
Supervise, train, and mentor call centre agents, providing ongoing support and performance feedback to ensure continuous improvement.
Develop and implement sales strategies to achieve targets and drive revenue growth.
Monitor and analyse call centre performance metrics, identifying areas for improvement and implementing action plans.
Ensure compliance with industry regulations and company standards.
Handle escalated customer inquiries and complaints, providing solutions and maintaining customer satisfaction.
Collaborate with other departments to align call centre operations with overall business goals.