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Technical Support Graduate (Opportunity for persons living with a disability)

Cape Town
Salary: Market Related
Job Type: Contract
Sectors: IT Graduate
Reference: 2230898
Open to candidates with disabilities only

Apply before Jan 04 2025 | 32 Days left

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Vacancy Details

Employer: Bradshaw Leroux Consulting

An Exciting opportunity for candidates with a disability!

Location: Cape Town

Stipend: R12 500

Initially for a 12-month job training period, with a possibility for an extension in the contract duration.

Your main tasks will involve supporting technical service initiatives, providing assistance under supervision of the

Customer Success Manager, and ensuring smooth technical service support to airline customers. This entrylevel opportunity offers a chance to dive into various activities within our fast-paced global community:

• Connecting with Diverse Individuals: Collaborate locally and globally.

• Building Skills for Your Career: Develop essential skills tailored to your job stream.

• Joining in Corporate Projects: Contribute to projects shaping the future of our industry

WHAT YOU WILL DO

• Ensure SLA with the shortest restoral times possible when supporting clients.

• Carry out incident management to internal or external customers in ensuring timely replenishment.

• Adhere to installation guidelines and industry best practices to deliver quality service and infrastructure

operations.

• To provide the highest level of Service Operation availability ensuring Systems and Products are properly

configured and maintained.

Use the appropriate tools and equipment to perform the installation, intervention, and repairs.

• Report and escalate to the next level those problems which cannot be resolved.

• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in

accordance with agreed schedules and customer expectations.

• To provide onsite support to Users during the cutover of the services

REQUIREMENTS

•6 months to 2 years of experience in IT support (Desktop, PCs, Printers and Network Devices).

• Should have a working knowledge of Windows10.

• Basic knowledge in networking.

• Customer Service, pro-activeness and ownership attitude, and sense of service to support customers and own their issues until resolution to their satisfaction.

• Ability and motivation to work in a team.

• Installation and configuration of end-user applications and software.

• Ability to build relationships with peers and management levels both with clients and the company

management.

• CompTIA A+

ONLY PERSONS WITH A DISABILITY TO APPLY

Email your updated CV (MS Word format only) to office@bradshawleroux.co.za.

Please include your academic records, proof of disability, and tell us more about your career goals.

Apply

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