Job Family

Information Technology

Career Stream

It Operations

Leadership Pipeline

Manage Self: Operational

Job Purpose

To follow defined procedures and standards in execution of assigned work tasks. Works under supervision/ independently to ensure the stability and availability of the Enterprise Systems Management Tools within the specific area of responsibility; including the provision of advise; guidance and support to customers and technical staff.

Job Responsibilities

• Ensure that all standards are observed and procedures are carried out in a timely manner so that all systems functionality and data is accurate by managing systems software configurations.
• Deliver agreed expense budget by ensuring the following:
• - Overtime spend is kept within budget
• - Monthly Attendance & Leave Schedules
• - All Claims and recoveries are managed
• - Telephone expenses and data card usage is managed.
• Meet client needs by providing 1st level support and occasional 2nd level support and trouble shooting against guidelines.
• Build relationships by managing and actioning customer requests/calls.
• Provide timeous and effective feedback through engagement with team members.
• Ensure team complete work to plan by providing office administrative support to the team.
• Monitor the trends of systems activity by working with senior colleagues to agree on policies for future system enhancements.
• Comply with policies and risk standards by providing system access within mandate.
• Conduct health checks as per documented procedures and agreed time lines.
• Execute on implementation plans for new/ upgraded/ enhancements as required.
• Solve work issues and problems by acting on MIS information as provided by senior colleagues.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management, department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes. 

Essential Qualifications - NQF Level

Preferred Qualification

• IT Diploma or degree or equivalent experience
• Finance Diploma or degree or equivalent experience

Essential Certifications

Minimum Experience Level

• 1-2 years IT industry or related experience
• 1-2 years accounting industry or related experience

 

Technical / Professional Knowledge

Behavioural Competencies