About our client:

Our client, a leading provider of innovative solutions, is committed to helping some of the world's most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. As a member of this dynamic team, the successful candidate will have the option to work in a hybrid capacity, or in a traditional office environment. Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results.

What you will gain:

• This programme is designed for passionate students who seek training and mentorship from a skilled global team.
• Gain structured, fun and brilliant mentoring while you learn

What you will be doing:

• Provide initial support for client payment issues, troubleshooting and escalating as needed.
• Analyse product issues by reviewing data logs and code to identify root causes.
• Assist with diagnosing issues by reviewing code snippets and logs to aid development teams.
• Maintain clear, solution-focused communication with clients and partners, ensuring satisfaction through regular updates.
• Record recurring issues and improvements in knowledge bases, and support internal metrics reporting.
• Work with development, QA, and product teams to enhance product features and updates.
• Test new features and patches pre-release to ensure smooth user experiences.

What our client is looking for:

• A completed degree in the related field (Information Technology, Computer Science, etc.)
• Proficiency in English for effective communication in a business environment.
• Enthusiasm and motivation to grow / learn.
• Passionate, motivated, and creative individuals eager to contribute to meaningful projects and gain valuable industry experience.

Work Type:

• Enjoy a hybrid work model, with 3 days a week at the office in Cape Town or Centurion.

Job ID:

• J106778

For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers