The Group Operations Coordinator will oversee the operational efficiency of our group of lodges, ensuring exceptional guest experiences while managing staff training and development. This role requires a strong background in hospitality, operations management, and staff training, with a focus on guiding teams to deliver outstanding service.  Must have previous experience as a Guide

Key Responsibilities:

1. Operational Management:
• Oversee daily operations of all lodges, ensuring compliance with company policies and procedures.
• Coordinate with lodge managers to streamline processes and enhance guest experiences.
• Monitor and analyze operational performance metrics to identify areas for improvement.
2. Staff Training and Development:
• Design and implement training programs for lodge staff, focusing on guest service excellence, operational procedures, and safety protocols.
• Conduct regular training sessions and workshops to develop staff skills and knowledge.
• Provide ongoing coaching and support to ensure adherence to best practices.
3. Guest Experience Enhancement:
• Collaborate with lodge teams to create memorable guest experiences through tailored programs and activities.
• Gather guest feedback and implement changes to enhance service delivery.
• Address guest concerns promptly and professionally.
4. Collaboration and Communication:
• Facilitate regular meetings with lodge managers to discuss operational updates, challenges, and opportunities.
• Serve as a liaison between lodges and corporate management to align goals and strategies.
• Foster a positive work environment through effective communication and team building.
5. Budget and Resource Management:
• Assist in budgeting and resource allocation for lodge operations and training programs.
• Monitor expenses and ensure adherence to budgetary constraints.
• Identify cost-saving initiatives without compromising guest satisfaction.