**Job Title: Junior Associate, Final Mile Operations**

**Daily Responsibilities**

**Operational Coordination & Execution**  

- Assist in the coordination of daily operations, addressing store support inquiries, tracking orders, and ensuring timely product deliveries.  

- Review and organize incoming delivery requests, preparing reports and updates to meet operational targets.

**Performance Tracking & Reporting**  

- Monitor daily performance metrics, including delivery accuracy, timing, and customer satisfaction levels, and communicate findings to the Final Mile Manager.  

- Collect data on key performance indicators (KPIs) for ongoing analysis to facilitate real-time adjustments aimed at enhancing operational performance.

**Communication & Issue Resolution**  

- Act as a point of contact for stakeholders and the fulfillment team, providing troubleshooting support for any issues that may arise during deliveries to ensure seamless operations.  

- Escalate issues to the Final Mile Manager as necessary and collaborate with other teams to devise immediate solutions.

**Process Support & Improvement**  

- Collaborate closely with the Final Mile Manager to implement process improvements designed to enhance delivery speed, reduce costs, and maintain quality standards.  

- Assist in updating and refining operational procedures to optimize workflow with a strong focus on accuracy, efficiency, and adherence to service levels.

**Documentation & Compliance**  

- Maintain accurate records of daily transactions, route data, and delivery outcomes, ensuring all documentation and reports are completed accurately and in a timely manner.  

- Ensure that final mile operations comply with company policies, safety regulations, and service-level agreements (SLAs).

**Skills Required:**  

- Strong organizational skills with attention to detail and the ability to prioritize tasks effectively.  

- An analytical mindset, with experience in data collection and reporting preferred.  

- Excellent communication and problem-solving abilities for effective collaboration across teams and support of operational continuity.  

- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with logistics software is an advantage.