Support Engineer CPT

Cape Town
Salary: Market Related
Job Type: Permanent
Sectors: IT
Reference: JHB006495/Lehlo

Apply before Dec 03 2024 | 28 Days left

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Vacancy Details

Employer: Datacentrix (Pty) Ltd

Managed Talent Solutions, a division of Datacentrix, is looking for an IT Support Engineer for a contract opportunity for one of their clients based in Cape Town. The successful candidate will be responsible for delivering high-quality technical services, ensuring seamless operations, and assisting users with IT support needs. Key duties include maintaining and troubleshooting hardware and software systems, implementing new ICT solutions according to established processes, and managing existing ICT systems to support efficient functionality.

Qualifications and Skills Required:

Matric required
CompTIA: A+ and N+ (Highly desired)
ITIL Fundamentals (nice to have)
At least 2 years of experience in commercial Information Technology
Experience in PC Hardware configuration
Experience in supporting LANs WANs, PC operating systems and desktop software
Experience in a managed services environment
Experience in supporting mobile devices (iOS, Android)

Responsibilities:

Resolving technical faults that are both hardware and software related or providing correct diagnosis
Responding to critical and major incidents as escalated.
Providing temporary fixes and workarounds to unresolved Service Desk issues
Remote to systems providing support services, according to procedures.
Responding to requests for assistance by providing information to enable users to resolve their problems.
Providing an effective interface between users and service providers supplying all necessary diagnostic information.
Providing remote and onsite technical support to users.
Answering technical queries and providing advice and education to users.
Carries out agreed operational procedures, including network configuration, installation, and maintenance.
Identifies operational problems and contributes to their resolution.
Investigates and report problems in systems, processes, and services.
Assists with the implementation of agreed preventative measures.
Acts as the routine contact point, receiving and handling requests for support.
Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
Contributes to creation of support documentation
Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools.
Conducts tests and corrects malfunctions.
Apply change control procedures

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About Datacentrix (Pty) Ltd

At a Glance

Our Business:

Datacentrix is a leading, empowered ICT integrator that provides high performing and secure ICT solutions to corporate South Africa and the country’s public services sector.

Our Footprint:

Datacentrix operates from regional branch offices in Pretoria, Samrand, Johannesburg, Cape Town, Port Elizabeth, East London and Durban, with a network of small medium enterprises (SMEs) and service personnel around South Africa that are responsible for servicing remote areas.
Our Partners: Datacentrix’ global partnerships with its technology partners remain critical to the company’s success. The company is accredited by its vendors at the highest possible level both in the technical and sales arenas, which enhances the company’s strategic value as a single source service provider.

To achieve this, Datacentrix invests in its people through training and education, embracing broad based black economic empowerment (BBBEE), while actively partnering and representing leading technology partners with distinction.

Vision

Datacentrix intends to become the preferred ICT partner to the majority of South Africa's top commercial and public sector organisations over the next five years.