Senior Heat Administrator

Midrand
Salary: Market Related
Job Type: Permanent
Sectors: IT
Reference: JHB006494/Liste

Apply before Dec 03 2024 | 28 Days left

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Vacancy Details

Employer: Datacentrix (Pty) Ltd

Datacentrix is looking for a Senior Ivanti Heat Administrator with at-least 5+ years of experience. The candidates must be ITSM certified and will be responsible for the provision of day-to-day Heat administration and support in a large corporation with a multiple Heat environment, including resolution of Heat problems, data backup and restore, and the production of Heat performance statistics. Includes the installation, configuration, upgrade, administration, and monitoring of Heat Modules and associated software products, in support of operational systems and the development environment. Ensures data integrity across multiple modules and ensures consistent data structure, data recovery, maintenance, data integrity, and space requirements for physical database are met through implementation of policies, procedures, and standards relating to database management. Able to interrogate databases using an appropriate programming/query language.

Required Qualifications:

Matric & relevant Degree/Diploma in IT
ITSM Certificate
MCSA / MSCE – Solutions Associate / Expert

Responsibilities:
Operational Support:

Analyse options, risk, and impact to business processes and recommendations
Analyse business requirements by conducting information-gathering sessions with clients, analysing the information and prioritizing the requirements to gain understanding of the business needs.
Ensure that all calls are assigned/ reassigned timeously and resolved within Service Target.
Assist 1stLine Support ITSM and relevant departments when required, to get requests/ incidents resolved on time.
Meeting objective and taking responsibility, apply Best Practice and Standards to proceed
Provide governance and stewardship in order to provide direction, focus and set priorities.
Implement ITIL best practices for Service Support and Service Delivery
Maintaining an effective Service Level Management (SLM) process by defining SLA, OLA and UC.
Updating the existing SLA, OLA or UC when required Evaluate and coordinate process enhancements
Grow and Implement Service Request Management. Enable the IT customers to define offered services, publish those services in a service catalogue
Foundation Data
Business Time Segments
Configure Assignments
Data Management tool
Organizational Structure
Product and Operational Catalogues
People Management

Incident Management:

Full Application Administration
Data Management
Incident Templates
Notifications and Milestones
Decision Tree Configurations

Service Level Management:

Service level management Incident Management
Service level management Change Management
Service level management Request Management
Creating service targets for all of the above

Change Management:

Configuring Change Management
Configuring task assignments
Risk Factors
Configuring Task Management System
Setting application preferences and options
Configuring approvals
Configuring Release Management
Change Templates

Service Request Management:

Set up the framework for Service Request Management Module
Create SRM Application Templates
Create SRM Application Object Templates
Create SRM Process Definition Templates
Create SRM Service Request Definitions
Configure SRM Approvals
Configure SRM Assignments
Configure SRM Entitlements
Navigational Categories
Works Order Settings
Work Order Rules
Work Order Templates

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About Datacentrix (Pty) Ltd

At a Glance

Our Business:

Datacentrix is a leading, empowered ICT integrator that provides high performing and secure ICT solutions to corporate South Africa and the country’s public services sector.

Our Footprint:

Datacentrix operates from regional branch offices in Pretoria, Samrand, Johannesburg, Cape Town, Port Elizabeth, East London and Durban, with a network of small medium enterprises (SMEs) and service personnel around South Africa that are responsible for servicing remote areas.
Our Partners: Datacentrix’ global partnerships with its technology partners remain critical to the company’s success. The company is accredited by its vendors at the highest possible level both in the technical and sales arenas, which enhances the company’s strategic value as a single source service provider.

To achieve this, Datacentrix invests in its people through training and education, embracing broad based black economic empowerment (BBBEE), while actively partnering and representing leading technology partners with distinction.

Vision

Datacentrix intends to become the preferred ICT partner to the majority of South Africa's top commercial and public sector organisations over the next five years.