TIER 2 IT SUPPORT CONSULTANT

Apply before Jan 03 2025 | 42 Days left

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Vacancy Details

JOB DESCRIPTION:

Provide second-level contact and problem resolution for end-users with hardware, software, and application problems.
Escalate unresolved issues to appropriate internal teams or third-party vendors.
Document incident resolutions and contribute to the IT knowledge base.
Install, configure, and upgrade PC and Server software and operating systems.
Conduct system audits to ensure compliance with company policies and standards.
Collaborate with IT team members on projects and initiatives.
Train and guide users on new systems and applications.
Maintain confidentiality with regard to the information being processed, stored, or accessed by the network.

Proven experience as a Tier 2 IT Support Consultant or similar role 5 years or more.
Strong knowledge of computer systems, hardware, and software.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Certifications such as CompTIA A+, Network+, Security + or Microsoft Certified Professional (MCP) are a plus.

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