- Cape Town CBD
- Salary: R13 500.00 Per Month
- Job Type: Permanent
- Sectors: Hospitality Telecommunications Travel & Tourism
- Benefits: Company Mobile Phone & Laptop
- Reference: copy-Soughted-CGA-FEB24
Vacancy Details
Employer: Soughted
About Soughted Pty Ltd:
At Soughted, we are a leading short-term property management company based in Cape Town, proudly managing an extensive portfolio of properties. Our commitment to surpassing industry standards in service delivery and quality has established us as a trusted partner for property owners and a preferred choice for guests. We are dedicated to crafting exceptional guest experiences and ensuring the success of our clients.
Company Culture and Ethos:
We constantly pursue excellence, recognising that the heart of our success is our dedicated team.
We place strong emphasis on valuing and acknowledging the contributions of our team members.
We encourage innovation and provide opportunities to refine and enhance current processes.
Social gatherings are part of our culture, allowing team members to unwind and strengthen their connections.
Regular check-ins with senior management ensure team members receive the support and guidance they need.
Enjoy an energised work environment with plenty of coffee and snacks available.
Job Description:
Are you passionate about delivering outstanding customer service in a dynamic and fast-paced environment? If so, Soughted is looking for you! We are seeking a dedicated Communications and Guest Experience Assistant who excels under pressure, drives guest satisfaction, and can work independently during night shifts. The role also involves collaboration with various departments to deliver the ultimate guest experience.
Key Responsibilities:
- Must be available to work 3 night shifts and 2 day shifts weekly.
- Responding to guest inquiries on the communication inbox.
- Managing booking alterations via the Airbnb App.
- Providing guests with check-in details where applicable.
- Coordinating guests’ estimated time of arrival for manual check-ins.
- Handling guest calls related to upcoming booking questions and arrivals.
- Managing guest communication through WhatsApp.
- Updating and maintaining property listings on booking platforms.
- Creating and optimising listings to enhance visibility and appeal.
- Following up with guests for key return post-check-out.
- Collaborating with Property Managers to create targeted listings and ensuring full integration into our software.
- Must possess a valid driver's licence.
Required Skills
- Reservations: 1 to 2 years
- Guest Assistance: 1 to 2 years
- Guest Service: 1 to 2 years
Candidate Requirements
We invite you to send us your CV if you:
- Possess excellent communication skills, demonstrating a strong dedication to effective interactions and a keen attention to grammar.
- Have a high EQ with strong interpersonal skills and the capability to manage challenging guest situations.
- Excel in multi-tasking and proactive planning.
- Are a dynamic problem solver with a meticulous eye for detail.
- Prioritise the satisfaction of both clients and colleagues.
- Have call centre experience (a bonus, but not essential).
- Are comfortable with a work schedule that may include a mix of night shifts.
- Hold a valid driver’s licence.
Join Our Team:
If you are ready to be part of a dynamic team committed to delivering exceptional guest experiences and contributing to the future of short-term property management, we would love to hear from you! Soughted Pty Ltd offers an engaging work environment where your skills and dedication will be valued and rewarded.
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