• Build, manage, and maintain relationships through face-to-face interaction and networking with stakeholders across divisional boundaries, and attend industry and professional forums.
• Obtain expert opinion and evidence and determine the veracity of claims and/or allegations.
• Ensure needs and expectations of clients are managed and/or met.
• Present findings of investigations in formal reports to relevant stakeholders for implementation of recommendations and actions required.
• Contribute to a culture of transformation by participating in Nedbank culture-building initiatives, business strategy, and CSI.
• Influence the enhancement of business processes and methodologies.
• Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders.
• Ensure work is completed to plan and conduct high-profile and complex investigations.
• Improve processes and prevent reoccurrence of similar future incidences.
• Highlight implications of not implementing recommendations.
• Highlight suspicious events, prevent further potential losses, comply with regulatory obligations and requirements, and prevent potential reputational risk.
• Conduct investigations and/or ad hoc requests to report fraudulent and/or inappropriate activities.
• Ensure adherence to internal methodologies in preparing case files.
• Ensure provision for claims are made and regulatory requirements are met, and report claims and corruption cases.
• Improve business performance and prevent further potential losses and/or reputational risk.
• Investigate possible fraudulent claims and prevent further potential losses.
• Ensure reporting to the relevant Enterprise Risk Committee (ERCO) takes place for preventative strategies to be implemented across Nedbank.
• Improve personal capability and stay abreast of developments in the field of expertise by identifying training courses and career progression.
• Ensure personal growth and application of new competence to enable effectiveness in performance of roles and responsibilities.
• Ensure upskilling and effective handover to relevant responsible person.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders’ businesses.