The Salesforce Administrator aims to implement continual system and user experience improvement through data analysis, fault finding, testing of new features, and innovative problem-solving.

Working closely with various business units in the organisation, the incumbent will be expected to exhibit a high level of time management and be able to prioritise complex tasks.

In addition to the above-mentioned core responsibilities, the Salesforce Administrator is involved in project work as the business continually expands on its service offering and these business cases must be translated into workable software within the Salesforce platform.

On a practical level, this role involves:

• Creation of custom objects: fields, validation rules and formulas

• Managing user access through profile control

• Creation and optimization of workflows, process builders and screen flows

• Creating/editing new page layouts to optimize internal user experience

• Investigate and resolve errors on the system experienced by users and business partners

• Analyze large data sets to ensure accuracy of calculations

• Bulk upload records with various data types

• Full testing (stress testing and user acceptance testing) of new features prior to released into the Production environment