Procurement and Network Management and responsible for managing the Ambulance, Emergency Medical Services Automotive and Home service Providers as a whole; implement more efficient ways of providing service. Manage and oversee Cost Control Division.

Duties:

·         Manage EMS, Auto & Home Service Providers

·         Extend and enhance the panel of service providers.

·         Negotiate and manage rates/outcomes with service providers.

·         Advise management on related processes, procedures and protocols.

·         Timeous production of required stats and reports

·         Understands and interprets stats, reports, products and SLA with clients to ensure smooth running of the department (this has a direct impact on service levels and customer services if not understood)

·         Ensures that department policies and procedures are updated in order to ensure continuing effectiveness, and communicates and implements same, effectively.

·         Assist staff when they experience complaints and problems with Service Providers

·         Ensure monthly KPI’s are tracked and reported on.

·         Manage the onboarding and support of the digital platforms and engagements with providers to ensure correct utilization of the platform.

Perform training with providers and host roadshows nationally