- George - Knysna
- Salary: R15 000.00 - R18 000.00 Per Month
- Job Type: Permanent
- Sectors: Admin PR & Communication Technical
- Benefits: Standby Allowance +- R750.00 per week
- Reference: POS24351 - George
Vacancy Details
Employer: Emporium Human Capital
We are seeking a highly skilled and motivated Technical Customer Support Specialist to join our team. The ideal candidate will be responsible for providing technical and non-technical assistance to our clients, conducting training and onboarding sessions, and resolving issues at the back end of our systems using SQL. This role requires excellent problem-solving skills, a strong technical background, and the ability to communicate effectively with both technical and non-technical users.
Required Skills
- Problem Solving
- Technical Support
- Communication Skills
- Tertiary Experience
- Customer Service Skills And Experience
- Working Independant
Candidate Requirements
Technical Customer Support Specialist (POS24351)
AREA: GEORGE
SALARY: R15 – R18K per maand (+- R750per week for standby)
We are seeking a highly skilled and motivated Technical Customer Support Specialist to join our team. The ideal candidate will be responsible for providing technical and non-technical assistance to our clients, conducting training and onboarding sessions, and resolving issues at the back end of our systems using SQL. This role requires excellent problem-solving skills, a strong technical background, and the ability to communicate effectively with both technical and non-technical users.
Duties and responsibilities:
Customer support
· Be first receiver of all support queries through support channels, whether email/WhatsApp or support system tickets.
· Provide 2nd level support by resolving queries or guiding clients on steps to resolve 1st level queries.
· Escalate advanced queries to 4th level support.
· Keep track of time spent on each query, whether resolved or escalated.
· Responsible for regular communication with the client as well as other support staff.
Training and onboarding
· Conduct training sessions for new users on our software and systems.
· Assist in the onboarding process for new clients, ensuring a smooth transition and setup.
SQL Queries and back-end problem solving
· Write and execute SQL queries to retrieve and analyze data.
· Identify and resolve issues within the back-end database systems.
· Collaborate with development teams to address and resolve software bugs and performance issues.
Customer Service
· Build and maintain strong relationships with clients through exceptional service.
· Provide timely updates to clients regarding the status of their support requests.
· Collect and document customer feedback to help improve products and services.
Requirements, Experience and skills
· Tertiary Qualification in Information Technology, or equivalent work experience
· Proven experience in a technical support role.
· Proficiency in SQL and experience with database management.
· Strong problem-solving skills and attention to detail.
· Excellent communication skills, both verbal and written.
· Ability to explain technical concepts to non-technical users.
· Experience with customer service and support tools.
· Ability to work independently and as part of a team.
Preferred Qualifications:
· Experience with specific software or systems relevant to the company's products.
· Certifications in relevant technologies (e.g., Microsoft MSSQL, MySQL) are advantageous.
Working Conditions:
· Full-time position, with after-hours standby.
· May require travel for on-site training or support.
Closing Date: 30 November 2024
Send all CV’s to jobs@emporium.co.za and use reference: POS24351 Technical Customer Support Specialist
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About Emporium Human Capital
Established in 1999, EHC has won and maintained business throughout most sectors within the South African recruitment marketplace. Maintaining its profile as a small-medium enterprise thus holding onto its customized service offering, we continue to provide seamless recruitment solutions.
Through our stability and integrity, we have carved out a substantial market above our competitors. We provide a set of flexible, cost-effective hiring solutions to clients of every size and industry. At EHC, we are committed to establishing a long-term professional relationship with our clients.
Our consultants boast of many years of experience within the industry. Our team of consultants understands that companies today require more than just a skilled candidate; they search for employees who are productive, exhibit positive attitudes and have the ability to become part of their team. We do recruitment in all fields and sectors – thus meaning we are generalists.
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